• Resolved IreneLinda

    (@irenelinda)


    Please help! I cannot create a video gallery.

    By reading an earlier question, I learned that I had to include the YouTube URL in the image file information, which I did. I also added the YT URL to the External Link box just in case.

    When I select the image with this information from the media library, I still get it linking only the jpg file.

    There is no place to select “link to URL”. I’ve tried Attachment, File, Lightbox, None – nothing works.

    Can you please tell me what to do to make this work.

    Thank you,

    Linda

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author gt3themes

    (@gt3themes)

    @irenelinda Hello!
    Can you please let us know the following before assisting you:
    – do you use a free version of our plugin?
    – do you use Gutenberg or other builder?
    Thanks

    Thread Starter IreneLinda

    (@irenelinda)

    Thanks for getting back to me. I use the free version and Gutenberg.

    However, I tried a different plugin which I could get to work so have de-activated yours.

    I do appreciate your getting back to me and trying to help.

    Linda

    Plugin Author gt3themes

    (@gt3themes)

    It’s a pity though this function is working fine. Anyway, if you change your mind, know that we are always here to help you ??

    Thread Starter IreneLinda

    (@irenelinda)

    Because your support is so responsive, I’ll give your plugin a try again when I can grab some time to work with it. Will let you know how it goes and appreciate your willingness to help. ??

    Linda

    Plugin Author gt3themes

    (@gt3themes)

    @irenelinda Yes, sure. If you have some questions or concerns, please contact our support team via this form https://gt3themes.com/contact/

Viewing 5 replies - 1 through 5 (of 5 total)
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