How to delete a fraudulent gift card purchase?
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Hey all,
There was a fraudulent gift card purchase through our store for a PW Gift card. Paypal is handling the refund – we just need to get the order out of our system without initiating a further refund or sending a gift card code to the recipient.
What’s the best way to do this?
The order is currently in Processing – thus, no gift card code has been created. Should we just mark the order as cancelled? This would NOT initiate a refund on our end, correct?
Thanks for your help!
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