How to delete plugin

Some web hosting providers install our plugin into MU folder, so you should contact your provider and ask for assistance. We don’t have any control over how our free plugin is installed.

Hi,

I already spoke with my host, they said it is not in the MU Folder. It’s also not in the plugin folder. This is ridiculous. It shouldn’t be this hard to delete a plugin.

Our plugin is installed or removed the same way as any other plugin and as I mentioned we don’t have any control of how it’s installed on people’s web hosting. You can try removing the folder via FTP.

Hi,

I didn’t even install this plugin… looks like it might have automatically installed alongside another plugin or something?

Do you have any advice on what the plugin might be called? It doesn’t seem to be under the same name.

We are not aware of any plugins that would sideload ours. You should ask your developer to modify your wp-login.php file to show all paths to included plugins.

Hi, I can’t access the backend with the admin account. Where in phpmyadmin can I find the required fields and unblock the WP admin account?

Or how can I uninstall it from cPanel. Renaming the folder doesn’t change anything.

Thank you

In the database find the “prefix_options” table, for example “wp_options”, and for option_name equal to “limit_login_lockouts” set the value to “a:0:{}”. This will reset all lockouts. You can reset the denylist the same way, by setting option_name “limit_login_blacklist” to “a:0:{}).