How to Delete Shortcode

  • Resolved IreneLinda

    (@irenelinda)


    5 years, 4 months ago

    Hi Support,

    Thanks to an earlier ticket, I learned how to use a pop up to add social share links.

    Now I can’t get rid of the shortcode for these icons. I’ve removed the checkbox from your Settings, saved, refreshed, tried a different browser, different computer, private browsing … the shortcode icons are still on the bottom of our home page.

    Can you please tell me how to delete them.

    Thank you,

    Linda

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author socialdude

    (@socialdude)

    Hi Linda, could you please clear cache? By that I mean also to de-activate and/or purge cache from cache plugins.

    Thread Starter IreneLinda

    (@irenelinda)

    I’m happy to try, but not quite sure how. Can you give me a little more explanation, please.

    Thank you,

    Linda

    Plugin Author socialdude

    (@socialdude)

    Please go through your plugins and check if any one of them is about caching. If so, please disable it.

    Thread Starter IreneLinda

    (@irenelinda)

    Aha, I see what you mean. No, I don’t have a caching plugin (trying to avoid having one!).

    Is there anything else I can try?

    Thanks.

    Thread Starter IreneLinda

    (@irenelinda)

    P.S. I checked some more and discovered Autoptimize does caching so maybe it’s the culprit. I’ll try disabling it and let you know the result.

    Thread Starter IreneLinda

    (@irenelinda)

    Phooey. Disabling it didn’t help. Those icons are still there. Very weird!

    Plugin Author socialdude

    (@socialdude)

    If you disable our plugin, are the icons still there?

    Thread Starter IreneLinda

    (@irenelinda)

    Hi Social Dude,

    Update:
    Disabling didn’t work after clearing cache and trying Private window. BUT what I hadn’t realized is that unchecking the short code option in plugin Settings did not remove the short code from the page. When I went into edit mode on the page, however, I found the plugin’s short code block, clicked “remove block” … and it went!

    Hope this might help some other user.

    Thanks for helping me with this … much appreciated.

    Linda

    Plugin Contributor socialtech

    (@socialtech)

    Thanks for the update Linda!

Viewing 9 replies - 1 through 9 (of 9 total)
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