How to derive or escalate to another agent on the same ticket?

  • Resolved diermez

    (@diermez)


    4 years ago

    How to derive or escalate to another agent on the same ticket leaving that change marked?

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    The support staff that has the capability to assign tickets to other agents can escalate tickets to other agents. The logs will be added to ticket.

Viewing 1 replies (of 1 total)
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