How to disable woocommerce Order status completed to processing ?

  • Resolved likhonbd33

    (@likhonbd33)


    3 years, 10 months ago

    I am using WooCommerce subscription plugin, Under EXISTING SUBSCRIPTIONS, the first step in the order is PROCESSING and now its going straight to COMPLETED…In addition we are unable to create the shipping label for these orders

    https://prnt.sc/xb91au

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • If something is a virtual product it will move directly to completed status as there is nothing left to do. We would need a lot more info to try to help further as there isn’t much to go on.

    Things that can cause issues like this.
    – 3rd party integrations (shipping things, zapier, etc.)
    – Virtual product
    – Custom Coding
    – Someone went in and updated the order status manually

    Can you provide a screenshot of the order itself removing the customer information unless it was a made up order is advised.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    It sounds like you have a valid subscription with us for the WooCommerce Subscriptions plugin. If so, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be happy to help you further there.

    Cheers!

    Plugin Support abwaita a11n

    (@abwaita)

    Hi @likhonbd33,

    Just a heads up, I’ll be marking this thread as resolved in favor of support via a ticket.

    If you further questions about the WooCommerce plugin, feel free to create a new topic.

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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