• Resolved dc

    (@dave1234567)


    When sending a message the offline message form uses the sender [email protected]
    needless to say this can be problematic. How can I change the from address for offline messages?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @dave1234567, you can find email setting for Offline Messages in Settings -> Offline Messages -> “Send to agent(s)”.
    Actually the label for the field is not the best one, so we understand it’s not immediate to see. We’ll improve this.

    Thread Starter dc

    (@dave1234567)

    Hello, thanks for the prompt response. Unfortunately, I’ve not seen the field that you are referring to. Do you have a screengrab? Also, just to be clear, I know that there is an email setting in Settings -> Offline Messages -> Email address. that lets me set the email to where the offline message to go. However, I would like to set the ‘From’ email address to those emails. For example, when an offline email arrives in my inbox it should say:

    From: [email protected]
    To: [email protected]

    right now the ‘From’ address is [email protected] – how can I change the ‘From’ address to some other email? The reason is because of the default email wordpress@mmy… does not exist on my server, thus the emails get flag as spam and they ever reach my inbox.

    Thread Starter dc

    (@dave1234567)

    the Send to agent(s): = Email address where offline messages are delivered to.
    That’s great, however, my original question is. How can I set the ‘From’ email address to the offline emails?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @dave1234567, sorry for the confusion.
    Our plugin relies on WordPress function wp_mail() to send emails.
    The “From” is set by default by WordPress to wordpress@yourwebsite and it’s a global configuration for your website.
    If you want to change this WordPress setting, check WordPress documentation or search how to customize this parameter in your theme.

    https://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/

    Thread Starter dc

    (@dave1234567)

    Thank you!

Viewing 5 replies - 1 through 5 (of 5 total)
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