• Resolved ianantwalks

    (@ianantwalks)


    I am working with a client who has this plugin installed on their WP site.

    They have 11 disapproved products where the availability on the site and the raw feed availability do not match.

    How can I fix this using your plugin (free version)?

    Or is this something I must pay extra for (e.g. product data manipulation?).

    Right now I created a supplemental feed to override the incorrect data, but I want to do it all via this plugin.

    Many thanks for the help.

Viewing 31 replies (of 31 total)
  • Thread Starter ianantwalks

    (@ianantwalks)

    @supportadtribes

    Sorry for so many messages, but I duplicated the feed in your plugin that had the incorrect availability, then refreshed the duplicate and checked the CSV and the availability was correct – is there a bug somewhere? Why did my previous feed, when I refreshed it, show the availability still as digits?

    So I now created a new primary feed again in Merchant Center, deleting the current one, using a scheduled fetch at the URL of the duplicated feed which has the correct availability and the availability issues have gone for now.

    Maybe I just don’t understand it.

    Anyway, I will check again tomorrow or Monday.

    The only issue I have remaining right now is with ID 2172.

    It says that the shipping height attribute is missing. Inside WooCommerce I set this to 1. When I refresh the feed in your plugin and check the value for this in the CSV file, it’s still blank?

    Is your plugin not getting the updated data? Or is it because I have to wait an hour according to the refresh schedule?

    https://www.nsmerch.com/wp-content/uploads/woo-product-feed-pro/csv/yuGiC5UXJWzMGE1NHHY3wxLwLzmDyaL9.csv

    That is the only message I get now when I go to Feeds > Processing and process the updated feed.

    On the main Products menu, Google Shopping lists all items approved, except for ID 2172. I guess I just have to wait for that to update separately?

    Many thanks for your help.

    • This reply was modified 4 years, 3 months ago by ianantwalks.
    • This reply was modified 4 years, 3 months ago by ianantwalks.
Viewing 31 replies (of 31 total)
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