How to force interface to be inline but not popup?

  • Resolved alexliii

    (@alexliii)


    2 years, 8 months ago

    Hello,

    There is a Popup survey form only for abandoned order on our checkout page, and it is triggered by exit-intent, and that means it will show up only if a user try to leave or close the checkout page.

    In this case, if a user try to pay by paypal or credit card, the Popup Survey form will shown up, because the Paying process is also a Popup form, and it was regarded as exit-intent.

    So, would you please let us know how to force all of payment processed in the way of inline form?

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @alexliii,

    There is no configuration in the plugin that would allow forcing the inline form.
    To clarify, do you mean the inline modal that can be triggered with the express buttons and Vaulting, or do you man a full-site redirect to PayPal when clicking the button?

    PayPal is targeting the popup or ‘mini browser’ as a default experience and a full-site redirect feature is only available under certain circumstances.

    But in any case, this seems more like a configuration problem with the abandoned order logic as payment gateways opening popup windows shouldn’t be a problem to handle usually.

    Kind regards,
    Niklas

    Plugin Support Syde Joost

    (@joostvandevijver)

    Hello,

    since we did not receive any response or follow-up questions from you, we will assume you have engaged the creator of the Popup Survey form. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

    Kind regards,
    Joost

Viewing 2 replies - 1 through 2 (of 2 total)
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