How to fully remove the plugin?

  • Resolved Paal Joachim Romdahl

    (@paaljoachim)


    3 years, 1 month ago

    I noticed a client site show the [social_warfare] at the bottom of the site, and have not yet figured out how to remove it. I also reinstalled the plugin to see if there are any settings that mentions that all data and settings will be removed. (But I am not able to locate any additional settings.)

    How do I fully remove all data and settings which the plugin has written to the site/database? I especially need to remove the bottom shortcode.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Christine

    (@cdegraff1)

    Hi Paal, if you go to Social Warfare >>> Settings and scroll to the bottom, you will see a toggle on/off to display or remove it. If you still need help, please email our support team at [email protected]

    Thread Starter Paal Joachim Romdahl

    (@paaljoachim)

    Hey Christine @cdegraff1

    Thank you for your reply!

    What I forgot to mention that I installed the plugin in a multisite.
    I went to the primary site and this is what I see
    Social Warfare -> Display, Styles, Social Identity and Advanced.

    In the Installed plugin screen. Clicking Settings under the Social Warfare title leads to the Display screen.

    On the bottom of the Display screen I see no toggle on/off to display or remove.

    The bottom option is Post Type – Static Buttons and Floating Buttons (If Activated)

    Plugin Contributor Christine

    (@cdegraff1)

    In that case, I am unsure. Please reach out to our support team for help at [email protected].

    Thread Starter Paal Joachim Romdahl

    (@paaljoachim)

    Thank you @cdegraff1

    I went ahead and e-mailed support.

    Thread Starter Paal Joachim Romdahl

    (@paaljoachim)

    Hello again.

    I had to manually update Xtheme and then go into Cornerstone and into the Footer and there I saw the shortcode had been added. I removed it from there and the shortcode is gone.

    Thank you for being there!

    Case closed.

    ps
    I also e-mailed support about closing the case.

Viewing 5 replies - 1 through 5 (of 5 total)
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