How to get HTML section on emailed notification form

  • Resolved yesyeah

    (@yesyeah)


    4 years, 5 months ago

    Hello,
    I have to have a large amount of text to show up within the form (terms to agree to). I utilized an HTML box and it’s right in the middle of the form.

    When the form sends the email with all the data filled out, all entries are there except for the html section. However, there’s no option to embed the HTML section.

    I need the wording to be with the emailed entry for reference, how do I do that?

    Thanks.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Njones35

    (@njones35)

    Hi there,

    Thanks for reaching out to us today. I am happy to help.

    If you are using the default-message shortcode in your emails there is a parameter to include HTML fields: https://formidableforms.com/knowledgebase/email-notifications/#kb-default-message-parameters

    Since the HTML field is not an input field and the value is not saved with the entry – if you have built a custom email message, you will need to copy the text from your HTML field and manually insert it into your email message instead of using a shortcode.

    Let me know if you have any questions about this.

    Thread Starter yesyeah

    (@yesyeah)

    Hello,
    Sorry, not following this, or able to get it to work.
    I have [default-message] in the message area.
    Since the HTML code isn’t an input field, as you mentioned, how do I put this together correctly? For some reason, when I have all the wording pasted into the email message below the shortcode, it doesn’t make it through spam filtering / or it doesn’t get sent.

    The html code id is “24” – if you have a way to make this work with the default message short code above, let me know.

    Just not able to get this working. Thanks.

    Plugin Support Njones35

    (@njones35)

    Hi there,

    If you are using the default-message shortcode you can simply add include_extras=”HTML” so that your shortcode looks like this:

    [default-message include_extras=”html”]

    Thread Starter yesyeah

    (@yesyeah)

    Thanks. I used that format. For some reason, none of the emails come through to us when using that (it must be sparking a spam filter). Not sure if it’s related or not. I was able to get one through to a yahoo address and could see the html inline, which is great.

    That said: In using [default-message include_extras=”html”] — should I be seeing that html within the Formidable “Entries” data? I just checked entries and the one we got through with the code above is there, but the “html” data is not listed anywhere. We’d like to ensure it’s listed in the entries since A. spam is clearly an issue with getting these emailed notifications and B. it would be good to be able to print them out via “Entries” list.

    Please advise and thanks again for your help!

    Plugin Support Njones35

    (@njones35)

    Hi there,

    The HTML field will not be saved to the entries data – since this is not an input field it is never saved.

    Would you be able to open a ticket in our helpdesk with your issue of email deliverability please? https://formidableforms.com/new-topic/

    You should get much faster responses in our helpdesk.

Viewing 5 replies - 1 through 5 (of 5 total)
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