how to get site id and site password?

Hello Alex,

Please go through the below article to find details on obtaining site id and site password.

Setting Up WooCommerce DHL Express Plugin:
https://support.wooforce.com/hc/en-us/articles/207077395-Setting-Up-WooCommerce-DHL-Express-Plugin
Troubleshooting WooCommerce DHL Express Plugin:
https://support.wooforce.com/hc/en-us/articles/206442619-Troubleshooting-WooCommerce-DHL-Express-Plugin

Hi, I am just in the testing stage with the BASIC version of the plugin, and I can’t seem to get the testing credentials to work. I am getting error “Validation Failure:Site Id is wrong”.

I am using these credentials:
SiteID: CIMGBTest
Password: DLUntOcJma

Thank you

Hi Beetle1Bailey,

No worries.

In order to help you out, we would just need a few details from you :
1. kindly provide us the snapshot of the plugin settings page
2. kindly enable the debug option and provide us the request and response information in a text file. For any help on debugging, you can refer our article – https://support.wooforce.com/hc/en-us/articles/206442619-Troubleshooting-WooCommerce-DHL-Express-Plugin

Once you provide these details, we will replicate the issue in our server and let you know our inference.

You can provide us the details by creating a support ticket by going to the link – https://support.wooforce.com/hc/en-us/requests/new

Hi beetlebailey,

Did you fix your issue ? I’m interested of the details.

Thank you

Dear wh00g,
For the testing credentials, I seem to remember that my issue had something to do with either my store’s “base location” (in Woocommerce general settings) “Origin Postcode” (in the plugin settings). I think the testing credentials work with a specific store location (I was trying Hong Kong). I have since been able to get the plugin to work with live credentials from our local DHL office in HK. WooForce support was REALLY helpful to me, so if you haven’t already done so, I suggest creating a support request. Support was great. Good luck!

Hi wh00g,
We recommend you to check testing credentials and your store settings in a similar manner of ‘beetlebailey’. This should fix the issue for your.