How to hide ajax suggestions field?

  • Resolved Anonymous User 13302461

    (@anonymized-13302461)


    3 years, 6 months ago

    Your support has given me the same reply twice now and it does not work!

    “Please go to Submission Forms, edit your desired form and click “edit” on the field that contains the AJAX search ( if it is the default form then the field should be Subject ) and uncheck the box that says “Enable KB Articles AJAX Search?”. That should be it. If I can be of any other assistance please don’t hesitate to contact us.”

    I do not have option to “enable ajax suggestions” on my forms.
    I reply and say this does not work, but they never provide any further assistance.

    When I click “Edit” on any field, these are the options available:

    Label
Description

Description

After Label     After Field

Type

Maps to

 Required?

Label Class

Input Class

    So, instead of providing the usual reply about this….can you provide any further assistance to resolve this?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Michael

    (@mikeyhoward1977)

    Sounds like a bug may be preventing the option field from displaying when editing the field. You could delete the subject field and then re-add it. When adding the search option should be displayed

    Thread Starter Anonymous User 13302461

    (@anonymized-13302461)

    Thanks for the reply but you cannot delete some of the fields, they are hardcoded. 

    First Name	
Last Name	
Email Address	
Subject	
Description

    I asked them about this and they said to hide such fields via CSS! Yikes, not a great solution!

    Thread Starter Anonymous User 13302461

    (@anonymized-13302461)

    OK never mind. After messing about with different forms, I’ve found, it was user error. *hides*.
    The ajax field suggestion is indeed linked to “Subject” line, but I thought it was linked to “Description” to suggest things as people type explanation of problem.

    Thread Starter Anonymous User 13302461

    (@anonymized-13302461)

    Actually I do defintiely have a form where this option is not visible on any field. I knew I wasn’t going stupid!

    But now I know the option is there on other forms, I will delete this form and start again.

    Michael

    (@mikeyhoward1977)

    I believe the field must be mapped to ticket title to have the “Enable KB Articles Ajax Search?” option visible

    Thread Starter Anonymous User 13302461

    (@anonymized-13302461)

    Ah. Maybe it was that. Hopefully they can put this info in their support ticket replies so it will help other people.
    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
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