How to hide ticket ID numbers

  • Resolved paulovsky

    (@paulovsky)


    6 years, 9 months ago

    Can the ID be hidden from the UI at all, at least in the front end?

    I am using Awesome Support to create ISO related non-conformity issues and my company has a requirement for the way IDs are created (four letters + department + year + sequence), but the IDs that AS shows can’t be set in advance. As a simple solution, I am just writing the IDs on the title.

    I am aware that the ticket ID is just the CPT ID, and that there is already a request for creating custom ids in the roadmap. For now, I just want to keep UX as simple as possible and the fact that my users see two different IDs is very confusing for them.

    • This topic was modified 6 years, 9 months ago by paulovsky.
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  • Plugin Author awesomesupport

    (@awesomesupport)

    Unfortunately, there’s probably no way to hide them without modifying the code. I don’t see any way of using CSS to hide them which would have been the easiest way to do it. But since the ID is part of the entire title in the list of tickets and the ID column in the ticket detail screen doesn’t have a CSS ID of its own, there’s no way to isolate them and make them not appear with CSS.

    I suspect it would take a few hours of work to make it an OPTIONAL display element in the front end and still keep you on the upgrade path. But it would still be a custom project that would involve a cost since its such a unique request to hide it completely. (Drop us a note via our contact form on our site if its something you’re interested in having us do for you.)

    If you’d like to try to do it yourself, take a look at the awesome-support/themes/list.php and awesome-support/themes/details.php files.

    I hope this helps.

    Thread Starter paulovsky

    (@paulovsky)

    thanks! I looked at the templates but as you said the ID is not wrapped with a CSS class or id, so these are beyond my abilities.

Viewing 2 replies - 1 through 2 (of 2 total)
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