How to keep FAQ closed? All FAQ’s appear open by default

  • Hey there

    Is there a specific command to keep the FAQ closed, so users have to click on them to expand?

    At the moment every time I’m using either ID’s or CAT’s all FAQ’s appear open.

    I’m using the Academy Pro child template.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Nick C

    (@modernnerd)

    Hi @vasilisvj.

    Thanks for this report.

    I just posted a reply to a similar issue here that may be helpful:

    https://www.ads-software.com/support/topic/all-faqs-appear-open/

    In short, the issue can be caused by:

    – A site serving an old copy of the jquery.genesis-simple-faq.min.js file.
    – Another plugin removing the js class from the body tag.

    Clearing all plugin, server-side, and browser caches may fix this. If that does not help, it’s worth disabling other plugins temporarily.

    You are also welcome to share a link to the affected page if you’d like me to review this further.

    Plugin Contributor Nick C

    (@modernnerd)

    On further review, it appears this may be a bug in the plugin. It can be fixed for now by:

    1. Editing wp-content/plugins/genesis-simple-faq/genesis-simple-faq.php using an FTP application or via Plugins → Editor if available.

    2. Changing this line:

    public $plugin_version = '0.9.0';

    To this:

    public $plugin_version = '0.9.1';

    The site should then load the latest version of the plugin’s JavaScript, and the FAQs will appear closed by default.

    I have reported this to the StudioPress plugin team.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘How to keep FAQ closed? All FAQ’s appear open by default’ is closed to new replies.