How to let customers update their reviews

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Yes, customer can edit their reviews using the same link from an email with an invitation to leave a review.

Thanks for the quick reply Ivole!

That seems great for Email reviews. If I understand well they can go back to the email received, follow the same process and it will erase/update their previous one.

I have actually another case than Email reviews where the customer is a “verified customer” but has left a review on the website directly. Even logged-in, it looks like they cannot update the review and only can post an additional review. Would there be a solution for this particular case?

Thanks!

In this case, I think that customers can update their reviews only if they are registered users on your WordPress site. If they log in, they should be able to go to WordPress admin, view and edit their comments. This might depend on your theme and WordPress options.

I hope this helps.

Hi Ivole,

Following the solution provided to update a verified review sent by email, this process worked properly on the admin side. We can see that the previous review has been updated by the new one.

However on the cusrev store page, the review didn’t update and when clicking the specific review, the page says “Internal Server Error”. Is this a bug?

Thanks for your help again,
Stan

Update: the review link is now accessible and updated on the store page. Everything seems to work.