How to manually add entry

  • Resolved hybridjoris

    (@hybridjoris)


    11 months ago

    I’ve had a technical issue on my site. During the issue an order was placed with a correct VAT number, but then the corresponding entries in the database were lost.

    I can manually recreate the order and manually check the VAT number using the VIES service, but I don’t know how I can include the data in the VIES quarterly report. I’ve manually recreated the corresponding wp_postmeta entries for the order, but it looks like I’m still missing something, since the order is not showing up in the report, nor does it show VAT evidence on the order itself.

    I know this sort of stuff is out of bounds, but any help would be greatly appreciated!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Diego

    (@daigo75)

    Adding the VIES data manually is not a supported operation. Perhaps you could try enabling the option to collect data for manual orders, and edit the order, or re-create it from scratch to add the missing data.

    If you absolutely need to add the VIES data to the order directly into the database, you could place a test order with the necessary data, e.g. on a staging copy of the site, and copy its meta to the live order. However, we wouldn’t recommend that, as that could introduce errors.

    Important
    The EU VAT Assistant reached its end of life in June 2022?and we can no longer provide support for it, nor guarantee updates. We are keeping the plugin available for users who still use it, and might need to access its code, but we would recommend to contact your developers if you need assistance tweaking or troubleshooting it.

    Thread Starter hybridjoris

    (@hybridjoris)

    Worked like a charm! I appreciate you taking the time to provide support on such an edge case, especially now the plugin has reached eol. You rock, Diego!

    Plugin Author Diego

    (@daigo75)

    Thanks for your kind feedback. Happy to have been helpful. ??

Viewing 3 replies - 1 through 3 (of 3 total)
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