How to manually resend new order email

  • Resolved yandoos

    (@yandoos)


    4 years, 2 months ago

    Awesome plugin!

    Just wondering if it’s possible to resend the new order email to customer. I’ve set a custom email triggered by the processing status (immediately after payment), is there a way to resend this email? Woocommerce actions offer ’email invoice / order details to customer’ but this sends the invoice email not new order to customer. I’ve also tried changing status to complete and back to processing but this doesn’t resend the new order email either. Is there a way to resend it?
    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter yandoos

    (@yandoos)

    If I can add to this…

    Changing the status from on hold to processing triggers the processing order email
    Changing the status from completed to processing does not.
    With the latter is this intended by woocommerce?

    Plugin Author alexmustin

    (@alexmustin)

    Hi @yandoos,

    Thanks for using my plugin!

    And yes, you are correct — the email triggers must happen in a certain order to send the WooCommerce emails.

    You can set the email to “On Hold”, then set the status again to “Processing” and it will re-send the email.

    Thanks again and good luck using Woo Custom Emails Per Product!

Viewing 2 replies - 1 through 2 (of 2 total)
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