How to reactivate license on different domain

Hi there,

I’m afraid I’m not having much luck contacting the plugin authors about transferring my license to a different domain.

On 8 April I sent a message to say that I would be moving my site to a different URL and was wondering if there were any particular steps I should take to ensure that the license came too. I was advised to deactivate and reactivate the plugin.

On 16 April I replied to that email to say that it was not successful. Only the demo version was installed and I couldn’t see how to make it the full license. I provided the number of my order receipt but didn’t hear back.

A few nights ago I followed this up with a message through the elearningplugins contact form (again with my previous purchase receipt) but there has been no response. Perhaps everyone’s super busy?

It would be great to know exactly what steps I should be taking from here to ensure that my money wasn’t wasted.

Thanks.

https://www.ads-software.com/plugins/insert-or-embed-adobe-captivate-content-into-wp/