How to remove unsubscribed flag for recipient?

  • Resolved bsanders44

    (@bsanders44)


    3 years, 8 months ago

    If the recipient has clicked unsubscribe, how can the administrator clear that flag for the recipient?

    I was testing and clicked unsubscribe in the email. Now when I attempt to send an email, my address is grayed out. I can’t find anywhere in the app to see unsubscribed users and clear that flag.

Viewing 1 replies (of 1 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi sanders,

    That feature is in there to help you comply with regulations and to make sure users who don’t want to receive any further emails don’t. If you are absolutely sure the person did it by accident and still wants to receive emails, then currently the only way to restore the ability to send them an email is straight in your WordPress database. To do this:

    – Access your WordPress database (i.e. via phpMyAdmin)
    – Go to the wp_usermeta table
    – Search for the following meta_key: EWD_UWPM_User_Unsubscribe
    – Set it to “No” for the appropriate user

Viewing 1 replies (of 1 total)
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