How to reply without status change?

  • Resolved JS Morisset

    (@jsmoriss)


    5 years, 11 months ago

    Hey guys,

    How do we reply to tickets without changing the status?

    As far as I know, a note is only for agents, right? And a note is not sent to the ticket owner, correct?

    So how do we reply to a ticket, so the ticket owner gets an email, but without changing the status?

    Thanks,

    js.

Viewing 1 replies (of 1 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    How do we reply to tickets without changing the status?

    Please go to Support > Settings > General > Ticket status after agent reply and set default for this setting. After each reply you have to manually change status of the ticket.

    As far as I know, a note is only for agents, right? And a note is not sent to the ticket owner, correct?

    Yes, note is for only staff members. It is visible to only agents.

Viewing 1 replies (of 1 total)
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