How to report an incident

  • Resolved BooMeranGz

    (@boomerangz)


    1 year, 10 months ago

    Hello,

    How, where and in what way (what material should I send), can I report an incident of a hacked site, which WordFence did not detect, nor does it detect, in its deep analysis?

    Thank you.

    • This topic was modified 1 year, 10 months ago by BooMeranGz.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support wfjanet

    (@wfjanet)

    Hi @boomerangz,

    Thank you for reaching out to us.

    Please send a sample of the infected file and any other details to our team at [email protected] so that our team can look into it and determine why Wordfence didn’t pick it up.

    In your email, please include a link to this forum topic so that our team will know you had raised the issue with us.

    Thanks,

    Janet

    Thread Starter BooMeranGz

    (@boomerangz)

    Hello,

    The email bounces me because of the attached file, I have compressed it with rar but it keeps bouncing.

    [email protected]: host aspmx.l.google.com[142.251.0.26] said: 552-5.7.0
    This message was blocked because its content presents a potential 552-5.7.0
    security issue. Please visit 552-5.7.0
    https://support.google.com/mail/?p=BlockedMessage to review our 552 5.7.0
    message content and attachment content guidelines.
    t9-20020a9d7749000000b006af80ec7f14si1062336otl.211 - gsmtp (in reply to end of DATA command)

    Plugin Support wfjanet

    (@wfjanet)

    Hi@boomerangz,

    Sorry for the delayed response.

    Can you please try adding to a Zipped folder instead?

    Thanks,
    Janet

    Thread Starter BooMeranGz

    (@boomerangz)

    Hello @wfjanet

    On that date I sent you a link to the files on google drive, you received it and added the incident to your search engine (they notified me about it)

    Greetings.

Viewing 4 replies - 1 through 4 (of 4 total)
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