How to report/fix critical error message?

  • “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

    Let’s forget that no e-mail came.

    I got this issue when when I went Appearance > Customizer

    I turned off all the plugins I have, no issue. I turned one plugin at the time.

    Eventually I found out the plugin that was causing the issue, when I deactivate that specific plugin, I can go to Appearance > Customizer all fine. When I activate that plugin again…error screen when I go to Appearance > Customizer.

    I am not using 2023. I tried the whole turn off the plugins then activate one at the time with 2023 then I switched the theme to the other one that I use repeat the off/one at the time for the plugins and the error.

    So it’s THAT plugin.

    I have never reported any errors. So do I contact that plugin explaining what happened? Do I do it here? Call the US White House?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    You’ll need to report the issue to the plugin’s support so its developers and support community can help you with this.

    As for the email not arriving, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter Miroslav Glavi?

    (@miroslavglavic)

    Funny thing, I have an SMTP plugin installed and setup, testing the test mail too and it works.

    Moderator James Huff

    (@macmanx)

    Huh, interesting. Are you getting other notification emails, like comment emails?

    Maybe it went to spam?

Viewing 3 replies - 1 through 3 (of 3 total)
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