How to Resolve Klarna Payment Pending Status on WooCommerce?

  • Resolved janiklipke

    (@janiklipke)


    9 months, 1 week ago

    Hello Community,

    I’m encountering a recurring issue with Klarna payments on WooCommerce where customers are unable to complete their orders after being redirected to Klarna’s external page. This issue seems exclusive to Klarna, as we don’t experience similar problems with PayPal or other payment methods.

    We’ve implemented an automation to send reminder emails to customers with ‘payment pending’ status over several days, directing them back to the WooCommerce payment page to finalize their purchase. Unfortunately, one customer reported being unable to complete the payment upon returning to Klarna, receiving a message that the shopping session was terminated due to inactivity for security reasons, advising to restart the order process.

    This situation is quite frustrating, especially when customers are willing to complete their purchases but are hindered from doing so.

    I’m looking to understand two key points:

    1. What might be causing a relatively high rate of payment pending status with Klarna Payments?
    2. How can we enable customers to successfully pay for an older order through Klarna?

    Any insights or solutions would be greatly appreciated. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support louisekrokedil

    (@louisekrokedil)

    Hi,

    When the customer is redirected to Klarna our Klarna plugin hand over the checkout process to Klarna. Our Klarna plugin are not able to handle or see any information regarding what is happening in the checkout process when the customer is redirected to Klarna. If your customers have been reporting issues when trying to complete the purchase in the Klarna modal i suggest that you contact your Klarna Merchant Support and send them the order reference, your merchant id and timestamp when the Pending Payments order was created in WooCommerce and see if they can tell any more information regarding why the customer could not complete the purchase.

    Plugin Author Kristi at Klarna

    (@klarna)

    Closing, as no recent updates in the thread, but let us know if further support is needed.

Viewing 2 replies - 1 through 2 (of 2 total)
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