how to solve? There was a problem while sending the test email.

  • Resolved majito

    (@majito)


    1 year, 10 months ago

    hi,

    i have an issue with my reset password emails.. ultimate member support told i may use smtp to solve,, but i still can’t have any emails from site to users,

    i used what the host give me for stmp and port

    but i got this error:

    Versions:
    WordPress: 6.2
    WordPress MS: No
    PHP: 7.4.33
    WP Mail SMTP: 3.7.0

Params:
    Mailer: smtp
    Constants: No
    ErrorInfo: SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known
    Host: mail.kidzooon.com
    Port: 993
    SMTPSecure: tls
    SMTPAutoTLS: bool(true)
    SMTPAuth: bool(true)

Server:
    OpenSSL: OpenSSL 1.1.1t 7 Feb 2023
    Apache.mod_security: No

Debug:
    Email Source: WP Mail SMTP
    Mailer: Other SMTP
    SMTP Error: Could not connect to SMTP host. Failed to connect to serverSMTP server error: Failed to connect to server Additional SMTP info: php_network_getaddresses: getaddrinfo failed: Name or service not known

SMTP Debug:
    2023-04-09 10:45:29 Connection: opening to mail.kidzooon.com:993, timeout=300, options=array()

2023-04-09 10:45:30 Connection failed. Error #2: stream_socket_client(): php_network_getaddresses: getaddrinfo failed: Name or service not known [/home1/kidzooon/public_html/wp-includes/PHPMailer/SMTP.php line 389]

2023-04-09 10:45:30 Connection failed. Error #2: stream_socket_client(): unable to connect to mail.kidzooon.com:993 (php_network_getaddresses: getaddrinfo failed: Name or service not known) [/home1/kidzooon/public_html/wp-includes/PHPMailer/SMTP.php line 389]

2023-04-09 10:45:30 SMTP ERROR: Failed to connect to server: php_network_getaddresses: getaddrinfo failed: Name or service not known (0)

SMTP Error: Could not connect to SMTP host. Failed to connect to server

    An issue was detected.

    This means your test email was unable to be sent.

    Typically this error is returned for one of the following reasons:

    • Plugin settings are incorrect (wrong SMTP settings, invalid Mailer configuration, etc).
    • Your web server is blocking the connection.
    • Your host is rejecting the connection.

    Recommended next steps:

    1. Triple check the plugin settings, consider reconfiguring to make sure everything is correct (eg bad copy and paste).
    2. Contact your web hosting provider and ask them to verify your server can make outside connections. Additionally, ask them if a firewall or security policy may be preventing the connection – many shared hosts block certain ports.
      Note: this is the most common cause of this issue.
    3. Try using a different mailer.
    • This topic was modified 1 year, 10 months ago by majito.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Darshana

    (@darshanaw)

    Hi @majito,

    Thanks for reaching out! Please change your port number (993) by selecting the option SSL/TLS under the WP Mail SMTP -> Settings page (see) and save the changes.

    Then, try sending a test email again (WP Mail SMTP -> Tools).

    Let us know how it goes. Thanks!

Viewing 1 replies (of 1 total)
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