• Resolved shrikanthv

    (@shrikanthv)


    Hello I have an ecommerce website with woocommerce membership plugin.
    But whenever a customer starts to buy a membership, but quits in Payment page, it automatically creating a Woocommerce account, which is showing the menu as a login customer without buying membership.

    How to stop it auto creating a woocommerce account without paying for a membership plan?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @shrikanthv!

    Thank you for reaching out to us.

    To know more about your setup and further check into this, kindly provide us your System Status; you can find it via WooCommerce > Status. Select ‘Get system report’ and then ‘Copy for support’. Once you do this, paste your response here.

    Thanks!

    Thread Starter shrikanthv

    (@shrikanthv)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://incovize.com
    Site address (URL): https://incovize.com
    WC Version: 6.5.1
    REST API Version: ? 6.5.1
    WC Blocks Version: ? 7.4.3
    Action Scheduler Version: ? 3.4.0
    Log Directory Writable: ?
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 512 MB
    PHP Time Limit: 120
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.13-MariaDB-cll-lve
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.5.0
    WC Database Prefix: wp_
    Total Database Size: 339.25MB
    Database Data Size: 333.06MB
    Database Index Size: 6.19MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpr_rucss_resources: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpr_rucss_used_css: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcaf_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_ywrac_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 0.30MB + Index: 0.33MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 187
    cartflows_flow: 2
    cartflows_step: 4
    custom_css: 1
    custom-code: 6
    customize_changeset: 28
    e-landing-page: 1
    elementor_font: 1
    elementor_library: 2
    mailpoet_page: 1
    nav_menu_item: 26
    page: 37
    post: 42
    product: 14
    revision: 1381
    shop_order: 42
    um_directory: 1
    um_form: 3
    user_registration: 1
    wc_membership_plan: 3
    wc_user_membership: 2
    wp_global_styles: 3
    wpcf7_contact_form: 1
    ywrac_email: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (27) ###
    
    WP Affiliate Manager: by wp.insider
    wpaffiliatemgr – 2.9.10
    
    CartFlows: by CartFlows Inc – 1.9.2
    Change wp-admin login: by Nuno Morais Sarmento – 1.1.0
    CMB2: by CMB2 team – 2.10.1
    Contact Form 7: by Takayuki Miyoshi – 5.5.6.1
    CodeKit - Custom Codes Editor: by PressX – 2.3
    Disable cart page for WooCommerce: by Code4Life – 1.2.5
    Elementor Pro: by Elementor.com – 3.6.4
    Elementor: by Elementor.com – 3.6.5
    ElementsKit Lite: by Wpmet – 2.6.1
    Essential Addons for Elementor: by WPDeveloper – 5.1.4
    Facebook for WooCommerce: by Facebook – 2.6.15
    Site Kit by Google: by Google – 1.75.0
    Kirki Customizer Framework: by David Vongries – 4.0.24
    Login and Logout Redirect: by Swapnil V. Patil – 2.0.2
    Mailchimp for WooCommerce: by Mailchimp – 2.6.2
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
    woo-inquire-us-and-disable-add-to-cart-button: by themelocation – 1.4.3
    Ultimate Member: by Ultimate Member – 2.4.0
    WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.18
    Razorpay for WooCommerce: by Team Razorpay – 3.8.1
    Direct Checkout for WooCommerce: by QuadLayers – 2.6.1
    WooCommerce Memberships: by SkyVerge – 1.20.0
    WooCommerce: by Automattic – 6.5.1
    Yoast SEO: by Team Yoast – 19.0
    WP-Optimize - Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.5
    
    WP Rocket: by WP Media – 3.11.3
    
    ### Inactive Plugins (3) ###
    
    Instamojo for WooCommerce: by instamojo – 1.0.7
    LiteSpeed Cache: by LiteSpeed Technologies – 4.6
    Shiprocket: by Shiprocket – 1.0.7
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (1) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (?)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: ? Page not set
    Cart: #9 - /cart/
    Checkout: #10 - /checkout/
    My account: ? Page does not contain the [woocommerce_my_account] shortcode.
    Terms and conditions: #4630 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: PixelPop
    Version: 1.1.0
    Author URL: https://zeetheme.com/about/
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: pixelpop/woocommerce/cart/cart-empty.php
    pixelpop/woocommerce/cart/cart-shipping.php
    pixelpop/woocommerce/cart/cart-totals.php
    pixelpop/woocommerce/cart/cart.php
    pixelpop/woocommerce/cart/cross-sells.php
    pixelpop/woocommerce/cart/mini-cart.php
    pixelpop/woocommerce/cart/proceed-to-checkout-button.php
    pixelpop/woocommerce/checkout/form-checkout.php
    pixelpop/woocommerce/checkout/form-login.php
    pixelpop/woocommerce/checkout/form-shipping.php
    pixelpop/woocommerce/checkout/order-receipt.php
    pixelpop/woocommerce/checkout/payment-method.php
    pixelpop/woocommerce/checkout/payment.php
    pixelpop/woocommerce/checkout/review-order.php
    pixelpop/woocommerce/checkout/thankyou.php
    pixelpop/woocommerce/content-product.php
    pixelpop/woocommerce/emails/customer-completed-order.php
    pixelpop/woocommerce/emails/customer-processing-order.php
    pixelpop/woocommerce/global/form-login.php
    pixelpop/woocommerce/global/quantity-input.php
    pixelpop/woocommerce/loop/loop-start.php
    pixelpop/woocommerce/loop/price.php
    pixelpop/woocommerce/myaccount/navigation.php
    pixelpop/woocommerce/single-product/add-to-cart/external.php
    pixelpop/woocommerce/single-product/add-to-cart/grouped.php
    pixelpop/woocommerce/single-product/add-to-cart/simple.php
    pixelpop/woocommerce/single-product/add-to-cart/variable.php
    pixelpop/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
    pixelpop/woocommerce/single-product/meta.php
    pixelpop/woocommerce/single-product/price.php
    pixelpop/woocommerce/single-product/product-image.php
    pixelpop/woocommerce/single-product/rating.php
    pixelpop/woocommerce/single-product/review.php
    pixelpop/woocommerce/single-product/tabs/tabs.php
    pixelpop/woocommerce/single-product/title.php
    
    ### Memberships ###
    
    Restriction mode:: Hide content only
    Public content:: Products: 14 itemsPages: 3 itemsPosts: 41 items
    Excluded from discounts:: 13 products
    Membership plans:: 3
    Prime Membership:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (3 years)? The plan contains a rule to restrict all Products to non-members? The plan has purchasing discounts
    but none are active
    
    Pro Membership:: Members: 0Access method: Product(s) purchaseAccess length: Specific length (7 years)? The plan contains a rule to restrict all Products to non-members
    Premium Membership:: Members: 2Access method: Product(s) purchaseAccess length: Specific length (14 years)? The plan contains a rule to restrict all Products to non-members
    
    ### Action Scheduler ###
    
    Complete: 1,367
    Oldest: 2022-05-21 05:23:33 +0000
    Newest: 2022-06-06 05:00:56 +0000
    
    Pending: 9
    Oldest: 2022-06-06 06:00:00 +0000
    Newest: 2036-06-05 19:53:08 +0000
    
    ### Status report information ###
    
    Generated at: 2022-06-06 05:16:07 +00:00
    

    Hi @shrikanthv

    Thanks for sharing the System Status Report.

    As your query is related to our WooCommerce Memberships extension, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page. Also, include a link to this forum thread so we can use it for reference. We’ll be able to help you further there.

    Note: Per the Forum Guidelines paid extensions are not meant to be supported on this public forum, but through official support channels instead.

    As further assistance is to be provided via a ticket, I’ll go ahead and mark this thread as resolved.

    Feel free to create a new topic if you have other questions related to core WooCommerce.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘How to stop an woocommerce account auto creation without paying for a membershi’ is closed to new replies.