How to sync my products to an existing catalog

Hi @xthebhann,

I currently have the pixelyoursite plugin to use the facebook pixel

It sounds like you are using this plugin to set up Facebook pixel on your site. Do you have a catalog set up using that plugin and another using Facebook for WooCommerce? Could you share why you’re using two different methods to connect your store to Facebook?

We have a guide here to help you resolve the two catalog issue. Once you have one catalog properly set up to sync between Facebook and WooCommerce, you should see all your products in Facebook.

If that doesn’t help, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Hello! Thank you very much for your answer. Indeed I have the plugin installed, but it is not responsible for creating a catalog. What I did was create a catalog myself in the Facebook business manager and put “pixel” in the data source field. After this I installed the Facebook plugin for Woocommerce and it created a new catalog where all my products are.

How can I change the catalog of my store to the one that have all the products?

Also I try to change the data source but when I try to select the WooCommerce Integration
it says that I don’t have permission

Finally I try to follow your guide and now I’m getting Something went wrong when connecting to Facebook! Please try again.

Hi @xthebhann

Finally I try to follow your guide and now I’m getting Something went wrong when connecting to Facebook! Please try again.

When you mention an error, is it this one here?

Link to image: https://d.pr/i/51Q9Ic

If so, then during the connection flow, please toggle the Manage your business to Active:

Link to image: https://d.pr/i/QqJopq

Let me know how you get on!

Thanks,

Hello! Thanks it worked. Now I’m facing a different issue when I try to save changes after select some categories to exclude, nothing happens. I can’t save the changes

Hi @xthebhann

Can you clarify more about what you mean when you say selecting categories to exclude? Do you mean under the Sync submenu – https://docs.woocommerce.com/document/facebook-for-woocommerce/#section-5

Thanks,

Yes the global sync options doesn’t work for me

Hey @xthebhann

Sorry about that – we’ve found a bug and this has been reported – https://github.com/facebookincubator/facebook-for-woocommerce/issues/1725

As this has been reported for the developers to look into, I’m going to mark this as Resolved.

Thanks,