How to troubleshoot not encoding

  • Resolved ruauu2

    (@ruauu2)


    8 years, 1 month ago

    Hi, I read the pinned post “Why are email addresses not encoded?” so I contacted my theme’s support.

    They replied: the Avada theme does output its content through the default function the_content() > https://prntscr.com/cx9sxd

    The email addresses are entered through the WordPress admin interface and not hard-coded in theme or plugin files. Also, I am verifying that the addresses are not encoded with “View Source” and not “View Selection Source” in Firefox and Chrome.

    Please advise how to troubleshoot.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Till Krüss

    (@tillkruess)

    Is the plugin enabled?

    Thread Starter ruauu2

    (@ruauu2)

    On the Plugins page under “Email Address Encoder” it reads “Deactivate | Edit” – so I’m assuming it’s enabled.

    Thread Starter ruauu2

    (@ruauu2)

    I found out what the issue is (sort of). Email Address Encoder is working. The email address that I saw not encoded somehow got into a meta tag in the head.

    So, everything is fine and I apologize for the trouble. But maybe this could help solve someone else’s mystery in the future.

    Thank you.

    • This reply was modified 8 years, 1 month ago by ruauu2.

    Hi @ruauu2,
    I use Avada too. I tested the Plugin with one address, and it worked. That was right after installation. But when I added two more email addresses in the same page, the new addresses didn’t get encoded? Do you have any idea what I might be doing wrong?
    https://albeck-gymnasium.de/impressum/
    Thanks.

    • This reply was modified 7 years, 10 months ago by petiteprof79.
    Plugin Author Till Krüss

    (@tillkruess)

    Both emails addresses are being encoded: https://i.imgur.com/JUdIpqK.png

Viewing 5 replies - 1 through 5 (of 5 total)
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