How to uninstall jetpack

  • Resolved koladblog

    (@koladblog)


    2 years ago

    Please. Since my website is down due to jetpack, how can I uninstall the plugin without contacting hosting provider, I’m using IONOS and they have bad support and I don’t see how to uninstall plugins in there cpanel. If anyone use IONOS you can also help me on how to uninstall plugin

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • If you move/rename (or in my case just delete) the wp-content/plugins/jetpack folder via ftp, ssh or through the control panel, things should start working again.

    There’s a chance you may also need to remove mention of Jetpack from a .htaccess, php.ini or .user.ini file (as it might add an entry labelled “auto_prepend_file” referencing a file in there).

    Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi @koladblog

    Did this error start after an update to Jetpack 11.5? If so, there is a known issue with a conflict with WP Super Cache, and a fix should be out sometime today.

    Thread Starter koladblog

    (@koladblog)

    @rbairwell
    I have done that, looks like the site is back online. Thank you

    Thread Starter koladblog

    (@koladblog)

    @bruceallen
    Yes I try updating jetpack. But I have deleted it now. I will install it back once the problem is fixed. Thank you

    Thread Starter koladblog

    (@koladblog)

    I’m able to login now and edit my site but IONOS is yet to update my website for visitors.

    Plugin Support lastsplash (a11n)

    (@lastsplash)

    Hi @koladblog –

    The issue was fixed in Jetpack v11.5.1. If you install that version, you shouldn’t experience issues with Jetpack.

Viewing 6 replies - 1 through 6 (of 6 total)
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