How to unsubscribe from ExactMetrics Summary email?

  • Resolved gmariani405

    (@gmariani405)


    6 months, 1 week ago

    Every time i go to ExactMetrics -> Advanced -> Email Summaries and try to toggle off “Enable Email Summaries” it just says “You need to connect ExactMetrics first”… You didn’t need to connect to spam me, why do I need to connect to disable it?

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  • Thread Starter gmariani405

    (@gmariani405)

    I’m using v7.26.0 on WordPress v6.5.2

    Plugin Support Neer V.

    (@nvam)

    Hello @gmariani405

    I’m really sorry about the unexpected email summary!

    Usually, if ExactMetrics and Google Analytics haven’t been connected yet, no email summaries will be sent out.

    Since you received the email summary, to prevent any future emails from being sent, please authenticate ExactMetrics and then deactivate the option. The authentication process links the property for the email summaries to fetch and send data, so in order to stop receiving email summaries, the user must confirm that they have chosen to disable the summaries for that specific Google Analytics property. This can be done after successfully authenticating the site.

    We’ve had received numerous requests to enable email reports by default. Users frequently forget to activate them, so we’ve made it the default setting in the setup.

    If you are still receiving the summary emails after deactivating this option, I kindly request you to contact us here so our team can look into it closely. https://www.exactmetrics.com/lite-support

    Hope this answers your question. Please let us know if you have any other questions for us. We are happy to help!

    Have a great day!

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