how to use???

Hey @centexcrane – Thanks for contacting us!

I looked into the website, and it seems that you’re not using the WPForms plugin. If the test email didn’t come through, to troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

Also, are messages not saved in my website? I tried to set up using Gmail but have had no luck.

I apologize, the entry storage is a paid feature in WPForms and isn’t available in the lite version. Further, when you get a chance, please check the steps shared in our documentation here, and in case the issue is still there please take a look at the Troubleshooting guide and let me know how it goes.

Kindly,

Hey @centexcrane – We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

Thanks!

• This reply was modified 2 years, 5 months ago by Prashant Rai.