How to whitelist a country

  • Resolved montrosecannabis

    (@montrosecannabis)


    1 year, 4 months ago

    Hello, a few of our clients are getting blocked, a FORBIDDEN message appears when customer try to check out. How do we whitelist Canada as a region>?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support eugenecleantalk

    (@eugenecleantalk)

    Hello @montrosecannabis.

    If you whitelist the whole country, then all spammers who use Canadian IPs will be skipped. Therefore, we do not give such an opportunity.

    We need to find out why false positives occur, if that’s the case. Please contact us via our private Ticket System and add there a link to this topic: https://cleantalk.org/my/support/open.

    A similar problem. Local users get banned when they try to post a message.
    We need country whitelist.

    • This reply was modified 1 year, 4 months ago by kupapredaj.
    Plugin Support katereji

    (@katereji)

    Unconditional whitelisting of the country may cause missed spam. It is better to solve the issue differently.

    We have received your ticket and we will continue our conversation there.

    • This reply was modified 1 year, 4 months ago by katereji.
    Plugin Support katereji

    (@katereji)

    Hello.

    After analysis of your Anti-Spam log we suggested changing the following settings.
    – Set cookies to Off;
    – Use Anti-Spam by CleanTalk JavaScript library to On.
    Please do not forget to purge all website cache after that.?

    We checked Anti-Spam requests after a while and everything looks fine.?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 5 replies - 1 through 5 (of 5 total)
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