• Resolved fulcare

    (@fulcare)


    Hi,

    Recently people have been seeing a critical error after the payment has gone through and it should take you back to our website the error is:

    2023-03-10T11:10:19+00:00 CRITICAL Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, array must have exactly two members in /var/web/site/public_html/wp-includes/class-wp-hook.php:308
    Stack trace:
    #0 /var/web/site/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
    #1 /var/web/site/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #2 /var/web/site/public_html/wp-content/plugins/woocommerce/templates/checkout/thankyou.php(80): do_action('woocommerce_tha...', 143295)
    #3 /var/web/site/public_html/wp-content/plugins/woocommerce/includes/wc-core-functions.php(345): include('/var/web/site/p...')
    #4 /var/web/site/public_html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(279): wc_get_template('checkout/thanky...', Array)
    #5 /var/web/site/public_html/wp-content/plugins/woocommerce/includes/shortcodes/class-wc-shortcode-checkout.php(63): WC_Shortcode_Checkout::order_received(143295)
    #6 /var/web/site/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(72): WC_Shortcode_Checkout::output('')
    #7 /var/web/site/public_html/wp-content/plugins/woocommerce/includes/class-wc-shortcodes.php(95): WC_Shortcodes::shortcode_wrapper(Array, '')
    #8 /var/web/site/public_html/wp-includes/shortcodes.php(355): WC_Shortcodes::checkout('', '', 'woocommerce_che...')
    #9 [internal function]: do_shortcode_tag(Array)
    #10 /var/web/site/public_html/wp-includes/shortcodes.php(227): preg_replace_callback('/\\[(\\[?)(woocom...', 'do_shortcode_ta...', '[woocommerce_ch...')
    #11 /var/web/site/public_html/wp-includes/class-wp-hook.php(308): do_shortcode('[woocommerce_ch...')
    #12 /var/web/site/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters('[woocommerce_ch...', Array)
    #13 /var/web/site/public_html/wp-content/plugins/timber-library/lib/Post.php(1228): apply_filters('the_content', '<!-- wp:shortco...')
    #14 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(700): Timber\Post->content()
    #15 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Environment.php(497) : eval()'d code(60): Twig\Template->getAttribute(Object(Timber\Post), 'content', Array)
    #16 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(214): __TwigTemplate_e8f7139d971bfd429e8fce52a9a9ca30db77ef01448bd631bad8b2f875772485->block_content(Array, Array)
    #17 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Environment.php(497) : eval()'d code(55): Twig\Template->displayBlock('content', Array, Array)
    #18 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(453): __TwigTemplate_5e6bcb9e19b1c70656f01c80404dd56144f70245bfa136cbf2ba34628a8d81e6->doDisplay(Array, Array)
    #19 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(420): Twig\Template->displayWithErrorHandling(Array, Array)
    #20 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Environment.php(497) : eval()'d code(35): Twig\Template->display(Array, Array)
    #21 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(453): __TwigTemplate_e8f7139d971bfd429e8fce52a9a9ca30db77ef01448bd631bad8b2f875772485->doDisplay(Array, Array)
    #22 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(420): Twig\Template->displayWithErrorHandling(Array, Array)
    #23 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/Template.php(432): Twig\Template->display(Array)
    #24 /var/web/site/public_html/wp-content/plugins/timber-library/vendor/twig/twig/src/TemplateWrapper.php(47): Twig\Template->render(Array, Array)
    #25 /var/web/site/public_html/wp-content/plugins/timber-library/lib/Loader.php(79): Twig\TemplateWrapper->render(Array)
    #26 /var/web/site/public_html/wp-content/plugins/timber-library/lib/Timber.php(334): Timber\Loader->render('pages/page-blan...', Array, false, 'default')
    #27 /var/web/site/public_html/wp-content/plugins/timber-library/lib/Timber.php(383): Timber\Timber::compile(Array, Array, false, 'default', true)
    #28 /var/web/site/public_html/wp-content/plugins/timber-library/lib/Timber.php(410): Timber\Timber::fetch(Array, Array, false, 'default')
    #29 /var/web/site/public_html/wp-content/themes/mw-fulcare/templates/page-blank.php(11): Timber\Timber::render(Array, Array)
    #30 /var/web/site/public_html/wp-includes/template-loader.php(106): include('/var/web/site/p...')
    #31 /var/web/site/public_html/wp-blog-header.php(19): require_once('/var/web/site/p...')
    #32 /var/web/site/public_html/index.php(18): require('/var/web/site/p...')
    #33 {main}
      thrown in /var/web/site/public_html/wp-includes/class-wp-hook.php on line 308

    Here is my system status for your reference:

    `
    ### WordPress Environment ###
    
    WordPress address (URL): https://www.fulcare.co.uk
    Site address (URL): https://www.fulcare.co.uk
    WC Version: 7.4.1
    REST API Version: ?</img> 7.4.1
    WC Blocks Version: ?</img> 9.4.4
    Action Scheduler Version: ?</img> 3.5.4
    Log Directory Writable: ?</img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?</img>
    Language: en_GB
    External object cache: ?</img>
    
    ### Server Environment ###
    
    Server Info: nginx/1.22.1
    PHP Version: 8.0.28
    PHP Post Max Size: 750 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.58.0
    OpenSSL/1.1.1
    
    SUHOSIN Installed: –
    MySQL Version: 10.3.38-MariaDB-1:10.3.38+maria~ubu1804
    Max Upload Size: 750 MB
    Default Timezone is UTC: ?</img> Default timezone is Europe/London - it should be UTC
    fsockopen/cURL: ?</img>
    SoapClient: ?</img>
    DOMDocument: ?</img>
    GZip: ?</img>
    Multibyte String: ?</img>
    Remote Post: ?</img>
    Remote Get: ?</img>
    
    ### Database ###
    
    WC Database Version: 7.4.1
    WC Database Prefix: mw_
    Total Database Size: 1047.37MB
    Database Data Size: 545.22MB
    Database Index Size: 502.15MB
    mw_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    mw_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mw_woocommerce_order_items: Data: 10.52MB + Index: 5.52MB + Engine InnoDB
    mw_woocommerce_order_itemmeta: Data: 52.59MB + Index: 59.17MB + Engine InnoDB
    mw_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mw_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_actionscheduler_actions: Data: 17.09MB + Index: 8.45MB + Engine MyISAM
    mw_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    mw_actionscheduler_logs: Data: 11.59MB + Index: 8.46MB + Engine MyISAM
    mw_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_aioseo_cache: Data: 0.39MB + Index: 0.03MB + Engine InnoDB
    mw_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    mw_aioseo_posts: Data: 0.52MB + Index: 0.08MB + Engine InnoDB
    mw_b2bwoo_pricelists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_b2bwoo_pricelists_products: Data: 2.16MB + Index: 0.43MB + Engine MyISAM
    mw_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_comments: Data: 40.58MB + Index: 20.09MB + Engine InnoDB
    mw_cybersource: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_defender_audit_log: Data: 15.48MB + Index: 3.71MB + Engine MyISAM
    mw_defender_email_log: Data: 0.11MB + Index: 0.04MB + Engine MyISAM
    mw_defender_lockout: Data: 9.52MB + Index: 2.81MB + Engine InnoDB
    mw_defender_lockout_log: Data: 3.52MB + Index: 2.25MB + Engine InnoDB
    mw_defender_scan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_defender_scan_item: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    mw_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_gf_entry: Data: 1.52MB + Index: 0.27MB + Engine InnoDB
    mw_gf_entry_meta: Data: 2.52MB + Index: 3.19MB + Engine InnoDB
    mw_gf_entry_notes: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
    mw_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_gf_form_meta: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    mw_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_gf_form_view: Data: 0.22MB + Index: 0.22MB + Engine InnoDB
    mw_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_incoming_payments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_options: Data: 5.36MB + Index: 0.14MB + Engine InnoDB
    mw_pmxe_exports: Data: 0.68MB + Index: 0.00MB + Engine MyISAM
    mw_pmxe_google_cats: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
    mw_pmxe_posts: Data: 0.89MB + Index: 0.39MB + Engine MyISAM
    mw_pmxe_templates: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    mw_pmxi_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_pmxi_hash: Data: 0.29MB + Index: 0.20MB + Engine MyISAM
    mw_pmxi_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_pmxi_images: Data: 0.26MB + Index: 0.05MB + Engine MyISAM
    mw_pmxi_imports: Data: 0.66MB + Index: 0.00MB + Engine MyISAM
    mw_pmxi_posts: Data: 0.98MB + Index: 0.32MB + Engine MyISAM
    mw_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    mw_postmeta: Data: 218.78MB + Index: 220.58MB + Engine InnoDB
    mw_posts: Data: 16.55MB + Index: 12.06MB + Engine InnoDB
    mw_redirection_404: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_redirection_groups: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_redirection_items: Data: 1.31MB + Index: 0.83MB + Engine MyISAM
    mw_redirection_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_smush_dir_images: Data: 0.38MB + Index: 0.28MB + Engine InnoDB
    mw_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_special_discounts_products: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_termmeta: Data: 0.30MB + Index: 0.31MB + Engine InnoDB
    mw_terms: Data: 0.19MB + Index: 0.22MB + Engine InnoDB
    mw_term_relationships: Data: 1.33MB + Index: 0.20MB + Engine InnoDB
    mw_term_taxonomy: Data: 0.30MB + Index: 0.36MB + Engine InnoDB
    mw_usermeta: Data: 51.59MB + Index: 65.19MB + Engine InnoDB
    mw_users: Data: 5.52MB + Index: 7.55MB + Engine InnoDB
    mw_volume_discounts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_volume_discounts_products: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
    mw_wcpdf_invoice_number: Data: 0.23MB + Index: 0.13MB + Engine MyISAM
    mw_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    mw_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    mw_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_wc_customer_lookup: Data: 5.52MB + Index: 5.03MB + Engine InnoDB
    mw_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB
    mw_wc_order_product_lookup: Data: 5.52MB + Index: 8.06MB + Engine InnoDB
    mw_wc_order_stats: Data: 4.52MB + Index: 5.55MB + Engine InnoDB
    mw_wc_order_tax_lookup: Data: 3.52MB + Index: 4.03MB + Engine InnoDB
    mw_wc_product_attributes_lookup: Data: 0.17MB + Index: 0.14MB + Engine InnoDB
    mw_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_wc_product_meta_lookup: Data: 0.47MB + Index: 0.78MB + Engine InnoDB
    mw_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_wc_reserved_stock: Data: 0.06MB + Index: 0.01MB + Engine MyISAM
    mw_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_wml_entries: Data: 17.52MB + Index: 0.00MB + Engine InnoDB
    mw_woocommerce_blink_payment_wallets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_woocommerce_payment_network_wallets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_woocommerce_shipping_table_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_wpfm_backup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    mw_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_wps_hit: Data: 9.52MB + Index: 32.64MB + Engine InnoDB
    mw_wps_index: Data: 6.73MB + Index: 10.60MB + Engine MyISAM
    mw_wps_key: Data: 0.52MB + Index: 0.75MB + Engine MyISAM
    mw_wps_object_term: Data: 1.28MB + Index: 2.39MB + Engine InnoDB
    mw_wps_object_type: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    mw_wps_query: Data: 1.52MB + Index: 1.52MB + Engine InnoDB
    mw_wps_uri: Data: 5.52MB + Index: 3.52MB + Engine InnoDB
    mw_wps_user_agent: Data: 0.23MB + Index: 0.11MB + Engine InnoDB
    mw_wp_phpmyadmin_extension__errors_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    mw_xoo_wl_list: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    mw_xoo_wl_list_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_yoast_indexable: Data: 3.75MB + Index: 1.20MB + Engine MyISAM
    mw_yoast_indexable_hierarchy: Data: 0.22MB + Index: 0.65MB + Engine MyISAM
    mw_yoast_migrations: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    mw_yoast_primary_term: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    mw_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    mw_yoast_seo_meta: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
    wp_f3_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_comments: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
    wp_f3_defender_audit_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_defender_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_defender_lockout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_defender_lockout_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_defender_scan_item: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_f3_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_f3_options: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
    wp_f3_postmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_posts: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_f3_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_f3_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_f3_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    acf-field: 163
    acf-field-group: 20
    attachment: 3983
    br_product_filter: 2
    custom_css: 1
    customize_changeset: 1
    faq: 2
    nav_menu_item: 75
    oembed_cache: 23
    page: 19
    popup: 3
    popup_theme: 8
    post: 18
    product: 1667
    product_variation: 7
    revision: 154
    rlp_report: 83
    shop_coupon: 3
    shop_order: 44948
    shop_order_refund: 408
    wphb_minify_group: 41
    
    ### Security ###
    
    Secure connection (HTTPS): ?</img>
    Hide errors from visitors: ?</img>
    
    ### Active Plugins (41) ###
    
    Gravity Forms: by Gravity Forms – 2.7.2
    B2BeCONNECT: by InSync – 1.0.0
    Blink-WooCommerce: by  –
    Advanced Custom Fields PRO: by WP Engine – 6.0.7
    All-in-One WP Migration: by ServMask – 7.72
    Alternate Product Recommendations for WooCommerce: by FantasticPlugins – 1.5.0
    Classic Editor: by WordPress Contributors – 1.6.2
    Cloudflare: by Cloudflare
    Inc. – 4.11.0
    
    Code Snippets: by Code Snippets Pro – 3.3.0
    Doofinder for WooCommerce: by doofinder – 1.5.46
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.12.1
    Insync WP REST Filter: by Insync – 1.0.3
    One Click Order Re-Order: by CedCommerce – 1.1.9
    Product Visibility by User Role for WooCommerce: by WP Wham – 1.8.0
    Redirection: by John Godley – 5.3.9
    Simple Banner: by Ryan Petersen – 2.13.3
    Timber: by Jared Novack + Upstatement – 1.22.1
    WooCommerce Media API: by woopos – 2.8
    Product Feed PRO for WooCommerce: by AdTribes.io – 12.3.6
    Codisto Channel Cloud: by Codisto – 1.3.65
    Checkout Field Editor for WooCommerce (Pro): by ThemeHigh – 3.4.0
    WooCommerce Google Analytics Integration: by WooCommerce – 1.6.2
    WooCommerce PayPal Payments: by WooCommerce – 2.0.2
    PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.4.0
    WooCommerce Product Search: by itthinx – 4.11.0
    WooCommerce Quick View: by Themesquad – 1.7.0
    WooCommerce Role Based Methods: by WPBackOffice – 2.4.3
    WooCommerce Shipment Tracking: by WooCommerce – 2.2.1
    WooCommerce Table Rate Shipping: by WooCommerce – 3.1.0
    WooCommerce Twilio SMS Notifications: by SkyVerge – 1.17.0
    WooCommerce Waitlist: by Neil Pie – 2.3.7
    WooCommerce: by Automattic – 7.4.1
    Yoast SEO: by Team Yoast – 20.2.1
    WP All Export Pro: by Soflyy – 1.8.3
    Defender Pro: by WPMU DEV – 3.9.0
    Hummingbird Pro: by WPMU DEV – 3.4.3
    WP-PageNavi: by Lester 'GaMerZ' Chan – 2.94.0
    Smart Image Resize PRO: by Nabil Lemsieh – 1.7.8
    Smush Pro: by WPMU DEV – 3.12.6
    WP All Export - WooCommerce Export Add-On Pro: by Soflyy – 1.0.6
    WPMU DEV Dashboard: by WPMU DEV – 4.11.18
    
    ### Inactive Plugins (2) ###
    
    User Role Editor: by Vladimir Garagulya – 4.63.2
    WP Mail Log: by WPVibes – 1.0.2
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Hosting Object Cache
    
    ### Must Use Plugins (2) ###
    
    Hosting: by  – 0.1
    yith_debugger.php: by Armando Liccardo (YITH) – 1.0.0
    
    ### Settings ###
    
    API Enabled: ?</img>
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ?</img>
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #173 - /shop/
    Basket: #174 - /basket/
    Checkout: #175 - /checkout/
    My account: #176 - /my-account/
    Terms and conditions: #336 - /terms-conditions/
    
    ### Theme ###
    
    Name: Mediaworks
    Version: 1.0
    Author URL: https://www.mediaworks.co.uk/
    Child Theme: ?</img> – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ?</img>
    
    ### Templates ###
    
    Archive Template: Your theme has a woocommerce.php file. You will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    Overrides: mw-fulcare/woocommerce/cart/cart-totals.php
    mw-fulcare/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0
    mw-fulcare/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 5.2.0
    mw-fulcare/woocommerce/checkout/form-checkout.php
    mw-fulcare/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 7.4.0
    mw-fulcare/woocommerce/myaccount/navigation.php
    mw-fulcare/woocommerce/single-product/product-image.php
    
    Outdated Templates: ?</img>
    					
    					
    						Learn how to update
    
    ### Product Visibility by User Role Settings ###
    
    Product Visibility by User Role: yes
    Hide catalog visibility: yes
    Make non-purchasable: yes
    Modify query: yes
    Hide menu items: no
    Hide product categories/tags: no
    Redirect: 
    Enable Redirect URLs per product: no
    Replace description: no
    Content to replace with, e.g.: Log in to see the product description.: 
    Replace short description: no
    Content to replace with, e.g.: Log in to see the product description.: 
    User roles to display in settings: Array
    (
    )
    Admin products list column: no
    Product quick edit: no
    Products bulk edit: no
    Bulk settings for role guest: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role administrator: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role editor: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role author: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role contributor: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role subscriber: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role customer: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role shop_manager: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role cc: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role ch: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role wpseo_manager: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    Bulk settings for role wpseo_editor: not set
    Enable/Disable: 
    Hide all: 
    Products: 
    Invisible: 
    Product categories: 
    Invisible: 
    Product tags: 
    Invisible: 
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ?</img>
    Shop country code: GB
    WooCommerce currency supported: ?</img>
    Advanced Card Processing available in country: ?</img>
    Pay Later messaging available in country: ?</img>
    Webhook status: –
    Vault enabled: ?</img>
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ?</img>
    Tracking enabled: ?</img>
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    new-product-management-experience
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    product-variation-management
    settings
    
    Daily Cron: ?</img> Next scheduled: 2023-03-10 22:27:02 +00:00
    Options: ?</img>
    Notes: 115
    Onboarding: completed
    
    ### Action Scheduler ###
    
    Complete: 46,492
    Oldest: 2023-02-07 15:29:29 +0000
    Newest: 2023-03-10 11:46:07 +0000
    
    Failed: 2,268
    Oldest: 2023-02-13 15:43:30 +0000
    Newest: 2023-03-10 11:48:10 +0000
    
    Pending: 8
    Oldest: 2023-03-10 11:48:27 +0000
    Newest: 2023-03-11 03:16:49 +0000
    
    
    ### Status report information ###
    
    Generated at: 2023-03-10 11:49:13 +00:00
    `

    Please advise ASAP as customers think there order has failed..

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Roxy

    (@roxannestoltz)

    Hi @fulcare ,

    Thanks for reaching out, and sorry to hear that you are having issues with your site after payments are made!

    Please can you clarify if this occurs with a specific payment method/gateway, or with all payment methods/gateways on your site?

    Also, do you perhaps recall making any changes/updates on your site prior to this critical error occurring?

    After checking your System Status Report, it appears that there are theme templates that are outdated, as seen below:

    mw-fulcare/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 7.4.0
    
    mw-fulcare/woocommerce/cart/mini-cart.php version 3.5.0 is out of date. The core version is 5.2.0
    
    mw-fulcare/woocommerce/global/quantity-input.php version 3.6.0 is out of date. The core version is 7.4.0

    Please can you ensure that your theme is updated to its latest version, and also update the outdated templates as this can cause errors on your site.

    Here is documentation on updated outdated templates. you check that your theme is updated to its latest version.

    Also, I’d suggest performing a full conflict test, to rule out any theme/plugin conflicts that may be causing this issue.

    To test, you’ll first want to change the theme on your site to?Storefront, then do a test payment to see if the issue is still present. If that resolves the issue, you’ll want to get in touch with your theme’s developer and see if they have an update or fix for you.

    If changing the theme doesn’t help, you’ll want to deactivate all plugins?except for WooCommerce?and take a look. If that fixes the problem, re-enable the other plugins one by one (gradually), checking after each, to see where the issue is coming from.

    If you have any custom code added directly to your sites functions.php file, please also temporarily remove this and see if it makes any difference.

    If you don’t want to test on your live site, then create a staging site using a plugin called?WP Staging.

    Let us know how this goes!

    Roxy

    (@roxannestoltz)

    Hi @fulcare ,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if you need any further help with this.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)
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