HTML and CSS for the “Spin Wheel Popup” not supported on the mobile device.

Hi,
It’s a caching issue.
Which caching plugin are you using?

Hi,
Thank you for the quick update.
We are using “W3 Total Cache” plugin as a caching plugin.

Then you set different cache groups for mobile and desktop users. Please read this article https://premium.wpmudev.org/blog/w3-total-cache-settings/#uaGroups

Hi,
As you suggested, I created different cache groups for mobile and desktop users but the HTML and CSS issue still not resolved for the mobile devices.

Did you clear your cache after making the changes?

yes

Clear optimized js as well.

sorry, could you please tell me how to clear optimized js?

I think this is it https://prnt.sc/rz0wfw

As you suggested, I cleared optimized js but the HTML and CSS issue still not resolved for the mobile devices.

The only reason i think about now is that you did not set the cache groups correctly. Did you check the Enable for each group?

Thank you for your solution now HTML issue resolved for the mobile devices but I am facing the HTML issue for the spin wheel arrow in internet explore browser and MacBook device.
Could you please check for the same?
Site URL: https://replica.geekgearbox.com/

I also want to show the “Spin wheel popup” on the subscribe page of my site so what is the conditional tag for the following page: https://replica.geekgearbox.com/subscribe/?

Please try this conditional tag:
is_page('subscribe')
Regarding problem with your Mac, please capture a screenshot. Internet explorer is not supported now.

I have tried the is_page(‘subscribe’) conditional tag but not got the popup on subscribe page.
https://replica.geekgearbox.com/subscribe/

I am using the following conditional tags:

is_home() || is_front_page() || is_single() || is_page() || is_category() || is_cart() || is_checkout() || is_product_category() || is_shop() || is_product() || is_page(‘subscribe’)

Please try is_page() with ID of that page.
E.g: when you click edit that page, the url is https://localhost/wordpress/wp-admin/post.php?post=16653&action=edit then you can try is_page(16653)