HTML emails showing lots of "?"

  • WooCommerce order emails are showing a lot of “??????????” for all text. This is occurring with Japanese Text. English text is fine. Not sure why this has changed recently. It was working.

    Plain text emails are showing the Japanese text just fine. Only HTML is having a problem. Woo does not seem to think it is an issue with their plugin.

    I double checked the WP_LANG and DB Charset and DB Collation settings. all are correct and the same.

    Really need help with this.

    https://www.ads-software.com/plugins/wp-mail-smtp/

Viewing 4 replies - 1 through 4 (of 4 total)

  • Can you show us the headers of the email with the incorrect text.

    Thread Starter btgjp

    (@btgjp)

    I have the email source, but not sure what part you want as the header.

    Received: (qmail 27626 invoked by uid 30297); 31 May 2015 00:10:06 -0000
    Received: from unknown (HELO p3plibsmtp03-10.prod.phx3.secureserver.net) ([68.178.213.118])
    (envelope-sender <[email protected]>)
    by p3plsmtp13-02.prod.phx3.secureserver.net (qmail-1.03) with SMTP
    for <[email protected]>; 31 May 2015 00:10:06 -0000
    Received: from p3plsmtpa06-09.prod.phx3.secureserver.net ([173.201.192.110])
    by p3plibsmtp03-10.prod.phx3.secureserver.net with bizsmtp
    id aQ9b1q00F2PNSl101QA6L2; Sat, 30 May 2015 17:10:06 -0700
    Received: from jp.site.com ([104.238.73.90])
    by p3plsmtpa06-09.prod.phx3.secureserver.net with
    id aQA61q0021wswGg01QA6hg; Sat, 30 May 2015 17:10:06 -0700
    Date: Sun, 31 May 2015 00:10:04 +0000
    Return-Path: <[email protected]>
    To: [email protected]
    From: =?UTF-8?B?44OL44OK44OV44Kh44O844OV44Kh44O844CA44O044Kj44Oz44OG44O844K4?=
    =?UTF-8?B?44OW44OG44Kj44OD44Kv?= <[email protected]>
    Subject: =?UTF-8?B?44OL44OK44OV44Kh44O844OV44Kh44O844CA44O044Kj44Oz44OG44O844K4?=
    =?UTF-8?B?44OW44OG44Kj44OD44KvIDIwMTXlubQwNeaciDMx5pelIA==?=
    =?UTF-8?B?5rOo5paH44KS5Y+X44GR5LuY44GR44GE44Gf44GX44G+44GX44Gf?=
    Message-ID: <[email protected]>
    X-Priority: 3
    X-Mailer: PHPMailer 5.2.7 (https://github.com/PHPMailer/PHPMailer/)
    MIME-Version: 1.0
    Content-Type: text/html; charset=UTF-8
    Content-Transfer-Encoding: 8bit
    X-Nonspam: None

    <!DOCTYPE html>
    <html>
    <head>
    <meta http-equiv=”Content-Type” content=”text/html;
    charset=UTF-8″>
    <title>????????????????????</title>
    </head>
    <body leftmargin=”0″ marginwidth=”0″ topmargin=”0″ marginheight=”0″ offset=”0″>
    <div id=”wrapper” style=”background-color: #f5f5f5; margin: 0; padding: 70px 0 70px 0; -webkit-text-size-adjust: none !important; width: 100%;”>
    <table border=”0″ cellpadding=”0″ cellspacing=”0″ height=”100%” width=”100%”><tr>
    <td align=”center” valign=”top”>
    <div id=”template_header_image”>
    </div>
    <table border=”0″ cellpadding=”0″ cellspacing=”0″ width=”600″ id=”template_container” style=”box-shadow: 0 1px 4px rgba(0,0,0,0.1) !important; background-color: #fdfdfd; border: 1px solid #dcdcdc; border-radius: 3px !important;”>
    <tr>
    <td align=”center” valign=”top”>
    <!– Header –>
    <table border=”0″ cellpadding=”0″ cellspacing=”0″ width=”600″ id=”template_header” style=’background-color: #557da1; border-radius: 3px 3px 0 0 !important; color: #ffffff; border-bottom: 0; font-weight: bold; line-height: 100%; vertical-align: middle; font-family: “Helvetica Neue”, Helvetica, Roboto, Arial, sans-serif;’><tr>
    <td>

    <h1 style=’color: #ffffff; display: block; font-family: “Helvetica Neue”, Helvetica, Roboto, Arial, sans-serif; font-size: 30px; font-weight: 300; line-height: 150%; margin: 0; padding: 36px 48px; text-align: left; text-shadow: 0 1px 0 #7797b4; -webkit-font-smoothing: antialiased;’>?????????????</h1>
    </td>
    </tr></table>
    <!– End Header –>

    Ya, that’s completely bizarre ?? I don’t have a solution.

    Thread Starter btgjp

    (@btgjp)

    Well that does not make me feel better.

    I tested using the PHP mail option and get the same results. Looks like an issue with WooCommerce. Too bad their support is so slow.

    If you come up with any ideas let me know.

    The email subjects show up correctly. Just the HTML content is bad.

Viewing 4 replies - 1 through 4 (of 4 total)
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