HTML Format for Orders > Add Notes

I’ve check around at some other forums and have found some people with the same issue, but no solution.

Can you give an example of your problem? What do you type in and what does it come out as?

Hey, thanks for the reply! I write a nice thank you note and some details for my customer and try to use very basic html such as <b>
<p>, etc., but when the message is delivered it strips all of the html and sends a garbled single paragraph mess.

Can you give me a literal example of the input and output in one of these situation? If HTML isn’t supported in that field (which some online posts as of a year ago say it isn’t) then I would figured that the HTML would come out in the note just as you typed it. But the fact that it comes out differently means that something is happening.

The main reason I want to see examples is so I can know if it is user error or program error, and the output might also shed some light on what kind of error it is.

I’m sorry for not clarifying. Yes, the note comes through with the html as plain text. Here’s an example:

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh
euismod tincidunt ut laoreet dolore magna aliquam erat volutpat. Ut wisi enim ad minim <p>veniam, quis nostrud exerci tation ullamcorper suscipit lobortis nisl ut aliquip ex ea</p><b>commodo consequat. </b>Duis autem vel eum iriure dolor in hendrerit in vulputate velit esse molestie consequat, vel illum dolore eu feugiat nulla facilisis at vero eros et accumsan et iusto odio dignissim

I tried it out on my end (by copy and pasting your example) and I think its working for me without issue. Please confirm that this is the section you are referring too Its in the dashboard->woocommerce->orders->edit order(or view)

This is the result I got in an email.

I feel that I must either be looking in the wrong place, which seems unlikely because I can’t find anything else similar to your description, or you have some kind of bug or outdated version.

If I am looking in the right place here are my versions:
Woocommerce Version 2.4.10
Wordpress Version 4.3.1

Wow, that is odd! Yes, I am referring to the Customer Note field in the Orders > Edit Orders just like you have it pointed out. I should be using all of the latest versions. I’ll keep you posted if I can’t get it resolved, thanks!

Actually it might be easier that I realized.

Go to: dashboard->woocommerce->settings->customer note

Once there check the setting labeled “email type” and change it to HTML if it isn’t already. Here is a picture of my screen.

I’m hoping for simplicity’s sake that you just have the setting on “plain text” instead of HTML.