HTML not parsed when resending via Mail Log

Hi?@netzmaedchen ,

I hope this message finds you well.

Thank you for contacting us regarding the issue you are facing. To assist you more effectively, could you please provide us with the diagnostic test reports? You can access the diagnostic test report from?here.

This information will help us to resolve the issue faster.

Thanks and Regards,
Support Team-WP Experts.

Even though I don’t fell you would need a diagnostic test because this error is happening on ALL sites and (i tried) with at least two different contact form plugins. But if it helps you and us, here you go

Mailer: postsmtp
HostName: bbbeta.instawp.xyz
cURL Version: 7.68.0
OpenSSL Version: OpenSSL/1.1.1f
OS: Linux productionfra100.instawp.xyz 5.4.0-153-generic #170-Ubuntu SMP Fri Jun 16 13:43:31 UTC 2023 x86_64
PHP: Linux 8.1.20 C.UTF-8
PHP Dependencies: iconv=Yes, spl_autoload=Yes, openssl=Yes, sockets=Yes, allow_url_fopen=Yes, mcrypt=No, zlib_encode=Yes
WordPress: 6.3.1 en_US UTF-8
WordPress Theme: GeneratePress
WordPress Plugins: Beaver Builder Plugin (Developer Version), Calculated Fields Form, Fluent Forms, Forminator, GP Premium, Popup Maker, Post SMTP
WordPress wp_mail Owner: /home/nufitupawa4487/web/bbbeta.instawp.xyz/public_html/wp-content/plugins/post-smtp/Postman/PostmanWpMailBinder.php
WordPress wp_mail Filter(s): wp_staticize_emoji_for_email, PostsmtpMailer->get_mail_args
WordPress phpmailer_init Action(s): PostsmtpMailer->phpmailer_smtp_init
Postman: 2.6.1
Postman Sender Domain (Envelope|Message): kjkjkhen.de | netzmaedchen.de
Postman Prevent Message Sender Override (Email|Name): No | No
Postman Active Transport: SMTP (smtp:tls:plain://w0ccgg.kasserver.com:587)
Postman Active Transport Status (Ready|Connected): Yes | Yes
Postman Deliveries (Success|Fail): 6 | 0

Hope you can help, as others are having the same problem.

Regards

I also have 20+ sites using NinjaForms + Postman SMTP, and I also get this problem. (I often use Sendgrid as well in case that is a factor.)

I have a loom of this happening (starts at 20 seconds)
https://www.loom.com/share/2668ba17988d4d38bea13a58ef57b2a0

I get the HTML instead of the email:

<table>
<tr>
<td valign="top">First Name:</td>
<td>Megan</td>
</tr>
<tr>
<td valign="top">Last Name:</td>
<td>Herron</td>
</tr>
<tr>
<td valign="top">Cell:</td>

Hi @netzmaedchen,

Thank you for providing us with this information. We are currently investigating the issue and will get back to you soon. Please be assured, that we are actively working to resolve the matter.

Thanks and Regards,
Support Team-WP Experts.

Hi @netzmaedchen,

We have tried to replicate your case on our staging site, but we are not experiencing the issue you described. We would be delighted to assist you in resolving this problem. Please?create a ticket on our technical support channel?so that we can connect you directly with our technical team.

Thanks and Regards,
Support Team-WP Experts.

Hi?@netzmaedchen ,

I hope you are doing well.

We have resolved the issue, You can access the beta version from here. Please ensure you take a backup of your site and test this fixed plugin. Let us know if it is functioning as expected in your environment.

Thank you for your patience and understanding.

Thanks and Regards,
Support Team-WP Experts.

• This reply was modified 1 year, 1 month ago by furqanfazal.