http 500 error

  • Resolved manicolaus

    (@manicolaus)


    6 years, 9 months ago

    The latest update is causing an http 500 error on all backend functions on my website. The error log attributes the problem to wp-content/plugins/nextgen-gallery/non_pope/class.photocrati_resource_manager.php on line 148\n
    and sometimes on line 132 in the same file.
    When I deactivate nextgen plugin the error goes away and the site backend operates normally.
    Unfortunately I can’t find the image files that are in my existing nextgen galleries. Would like to know their location — they aren’t in the regular WP media library.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Imagely

    (@imagely)

    Hi @manicolaus!

    Really sorry to hear about the 500 error ?? Let’s first check the server settings to make sure you have everything up to date. Reach out to your hosting provider and confirm they have the www.ads-software.com Requirements settings in place:

    MySQL v5.6 (or higher)
    PHP 7.2 (or higher)

    Memory limit: 250MB (or higher)
    Upload limit: 50MB (or higher)
    Post limit: 50MB (or higher)
    /wp-content directory has sufficient permissions (i.e. 755)

    With those in place, everything should work smoothly for you. If it still crashes, let’s check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the error still appear? If so, temporarily switch to a WordPress theme (this deactivation is only intended to quickly check to see if the error goes away or is still present). If by deactivating the other plugins, the error does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

    – Becky

    Plugin Contributor Imagely

    (@imagely)

    Because it has been more than a week since your last reply, I am going to mark this as resolved as I assume you have found a solution. Please feel free to reply again if you still have questions.

    Thanks!
    Becky

Viewing 2 replies - 1 through 2 (of 2 total)
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