Http 500 error

  • Hi Guys!

    I have a big problem on my site. I have a http 500 error. I already set back a backup site but that didn’t solve it. I also tried to disable all plugins and increasig the memory limit and even replaced wordpress core files but nothing worked. After replacing a backup site, i can get into the admin panel but after a few click in the admin panel, i get the http 500 error again.

    I really hope someone could help me with this and could look into my site!

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 16 through 19 (of 19 total)
  • Moderator James Huff

    (@macmanx)

    So, the errors you’ve listed above suggest that some key core files still don’t exist or are otherwise not accessible.

    Start by comparing the files on your server to everything under https://core.trac.www.ads-software.com/browser/tags/5.7/src

    Since you’ve already re-uploaded everything, this is the next best way to ensure you have everything and they aren’t just being removed at some point.

    If you don’t have all the files, try re-uploading the missing files from a fresh download https://www.ads-software.com/download/ If they disappear again, contact your hosting provider’s support to ask why.

    If the files are all there, make sure permissions on the files are 644 and directories are 755: https://www.ads-software.com/support/article/changing-file-permissions/

    If this all checks out, what version of PHP are you currently running?

    Thread Starter jesse120502

    (@jesse120502)

    All the files are in there and the permissions are correct. I am running on php version 7.2. I cant run it on 7.4 because i am using another website software on my host which is not compatible with 7.4

    Thread Starter jesse120502

    (@jesse120502)

    I again tried to install the new core files but i keep getting the error

    Moderator Marius L. J.

    (@clorith)

    Hiya Jesse,

    So a few things stuck out to me when looking at your logs, most specifically the words “Backend fatal error”, are you running some kind of split setup, with the frontend and backend in different locations?

    I’m also curious, as you mentioned the site working until you enabled 3 plugins, are you enabling the same 3 plugins every time, if so could you share what those plugins are?

    And as a final question, when you have no plugins enabled, are you able to go to the Tools > Site Health page, and get us the debug information form the “Info” tab there?

Viewing 4 replies - 16 through 19 (of 19 total)
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