HTTP 500 Internal Server error

Hi,

Please note that the error was *not* resolved by going back to PHP 5.6.38 and reinstalling the latest NextGen Gallery plugin.

Because the update to the Nexgen Gallery plugin is directly related to the outage, I don’t think PHP 7.2.12 needs to be repaired. I could be wrong, but until I learn otherwise this issue belongs to the NextGen Gallery update.

Is there a way to get back to the Nextgen Gallery V 3.0.16?

Larry

I have had the same issue. I updated the NextGEN Gallery plugin just a few minutes ago and the site started returning a 500 error. The other sites on the server are still up, but not using the plugin. So, I did some detective work and found an error in the logs relating to the plugin. All details are below:

Server OS: Debian Linux 6.0.10
Web Server: Apache
PHP Version: 5.3.3
Wordpress Version: 4.9.8
Theme: Coller Pro
Other themes tried: Twenty Fifteen, as soon as I activate the plugin, the site shuts down tossing out 500 errors.

I am not getting any errors in the site or apache access or error logs. However, in syslog (/var/log/messages) I am seeing errors as follows:

Dec 2 23:48:04 (none) apache2: PHP Fatal error: Class ‘C_Router’ not found in /var/www/********/wp-content/plugins/nextgen-gallery/nggallery.php on line 618

I hope this helps narrow things down. Any help is greatly appreciated, and if I can do anything to help test or gather any more information, just let me know.

Thanks!

Laz

Hi @larry-mcmahon, @sunlitlaz

We haven’t heard of such an issue as a known problem so I am assuming that it may occur for individual installations because of the wrong file or folder permissions during the auto update process. Could you please try to manually update NextGen by removing the actual version that you are using and installing the latest version from www.ads-software.com repository?

Please let us know in case that the issue persists,
Mihai

For my part, I deleted the NG plugin folder to recover the site, deactivated all plugins and installed installed new.
The error persists.

Regards,
Larry

Hi @larry-mcmahon!

Let’s see if is an existing conflict with one of your plugins or your theme.
1.- Temporarily deactivate all your plugins except NextGen Gallery.
2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.
3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Please, keep us posted.

– Gaby, Customer Support.

I am having this same issue. I have isolated the problem to NextGEN Gallery when using PHP7.2. The plugin breaks access to all the child site admin on a multisite network and throws the error “Error thrown [] operator not supported for strings”. When the plugin is deactivated or deleted it cause the same child admin pages to throw an Error 500. Additionally, there is no inline option to delete the plugin from my multisite admin which means the only way I can remove the plugin is manually locating all relevant folders and database entries (I see another user having this issue as well https://www.ads-software.com/support/topic/no-option-to-delete-plugin/). What I am finding very frustrating is the fact that even deleting the plugin this 500 error persists, which I am assuming is to due with leftover database entries. Please document how this plugin can be removed from an install. Thank you.

Hi @jaredmaxsnider

I know that you have narrow that down to NextGen Gallery, but could you be so kind as to double check for conflicts? That’s necessary if we need to report this as a bug.

1.- Temporarily deactivate all your plugins except NextGen Gallery.

2.- Is the problem solved? Then, it was caused by one of your plugins. Please check one by one and find the one causing the problem.

3.- If the problem is not solved with the deactivation of the plugins, try changing to a standard WordPress theme, it could be a conflict with your current theme.

Please let us know how it goes.

– Gaby, Customer Support

Hi Gaby, thank you for your reply. I have already taken these steps and it is indeed a conflict with the theme (The7). The reason I can tell it has to do with NextGEN Gallery is that I get one error when NextGEN is installed/active (“[] operator not supported for strings”), but when I delete NextGen Gallery the error changes (“Error 500”). So while it is definitely due in part to the theme, it seems something in NextGEN Gallery is also causing an issue. Unfortunately it seems the only way to remove NextGEN Gallery folders and database entries is manually, I wish that the plugin had a more robust removal process so I could narrow down the issue further as I have limited time budget to solve this problem for my client.

Hi @jaredmaxsnider the delete process shouldn’t be failing.

But this seems to be more related to your multisite environment.
We want to take a closer look at this particular problem you are experiencing. We may need to deactivate plugins and switch the theme while troubleshooting temporarily. Would you feel OK with that? If so, please send us a bug report here: https://www.imagely.com/report-bug, refer back to this forum thread and let them know Gaby referred you.

Thanks!

– Gaby, Customer Support.