http error

  • Resolved annaselundberg

    (@annaselundberg)


    6 years, 9 months ago

    Hi there,

    I got an http error this morning while trying to upload an image to a blog post – it was resolved as soon as I deactivated the plug-in. Are you aware of any (new) plug-in conflicts or anything else that could cause this?

    Thanks,

    Anna

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author TinyPNG

    (@tinypng)

    Hi Anna,

    Thank you for contacting us.

    Have you tried compressing multiple different images, or did you just try it on one image? What is the exact http error that you are receiving? If you are suspecting a conflict with another plugin you can try to deactivate all the other plugins and see if that makes a difference. If it does, you can then activate them one by one.

    Hello,

    Same problem here. I struggled to find out that the problem came from your plugin.

    I also got HTTP errors this morning that caused SQL server to crash, according to server logs :

    mysqli_query(): Error reading result set's header in mywebsite/wp-includes/wp-db.php on line 1924, referer: https://www.mywebsite.com/wp-admin/upload.php
 mysqli_query(): MySQL server has gone away in mywebsite/wp-includes/wp-db.php on line 1924, referer: https://www.mywebsite.com/wp-admin/upload.php

    I think this is a major issue that is breaking several websites.

    I keep the plugin deactivated until update / further information on how to solve this.

    Thanks for the help,
    C. Poncet

    Plugin Author TinyPNG

    (@tinypng)

    Hi there,

    When a MySQL client or the mysqld server receives a packet bigger than max_allowed_packet bytes, it issues an error and closes the connection. Could you have a look at the value set in max_allowed_packet, and if needed change it?

    I do have access to mysql/my.cnf, in which max_allowed_packet=16M.

    Should I increase this ?

    Thank you.

    Plugin Author TinyPNG

    (@tinypng)

    Hi again,

    You can try to increase this and see if this solves your issue. The protocol limit for max_allowed_packet is 1GB. The value should be a multiple of 1024; nonmultiples are rounded down to the nearest multiple.

    Can’t speak to MySQL, but back on HTTP errors specifically, I’ve found that they’re usually due to a 504 timeout. Often times, the media is even successfully uploaded, but the media library shows a 504 and you have to refresh the page.

    Plugin Author TinyPNG

    (@tinypng)

    Hello Anna,

    We’ve been working on an update of the plugin that allows background optimisation of new image uploads. This making the process quicker and more stable. By moving the compression step to the background any HTTP errors should also no longer interfere when uploading new images.

    Currently the pre-release version is being tested and we hope to release the update at the end of July.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘http error’ is closed to new replies.