• tslbozeman

    (@tslbozeman)


    Hello,

    I have been trying to upload an mp3 into our media library as I always do. I keep getting an HTTP Error. I contacted the host and they say it’s not from the hosting. I contacted the ISP, and everything is fine there. The host suggested I contact the theme developer as to why all of a sudden I can’t upload an mp3. The theme developer said to contact WordPress. So here I am. Can you help with this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Luca Grandicelli

    (@lucagrandicelli)

    Hi @tslbozeman,
    this is a common issue usually related to some of these causes:

    1. The file size exceed your MAX_UPLOAD_SIZE: try uploading a smaller file and see if it works;
    2. The filename contains some special characters or spaces that prevent a correct uploading: rename it to a simpler one;
    3. There’s a lack of memory available for WordPress to use. To fix this, increase the amount of memory PHP can use on your server by adding this line to your wp-config.php: define( 'WP_MEMORY_LIMIT', '256M' );
    4. There may be other causes that you should consider in case none of the above is, which a related to some .htaccess problem or web server one. But i think you should check those points for first.

    Thread Starter tslbozeman

    (@tslbozeman)

    Thank you for responding. None of those issues is the case. The file size is about the same as we always load. The file name format is the same as always, and the host checked if there was anything host related, which I believe #3 would be. ??

    Luca Grandicelli

    (@lucagrandicelli)

    Well, apart from checking if there’s still enough free space on your server, try renaming the file or editing with some mp3 editor and re-saveit.

    Thread Starter tslbozeman

    (@tslbozeman)

    I did both of those yesterday. I can chat with the host again, but we upgraded our plan recently, so I doubt seriously we are out of space after only a few months. We only upload mp3s once a month.

    Luca Grandicelli

    (@lucagrandicelli)

    Well, in this case the only thing to do is to open the php/apache log file and see what’s going on there :/

    Thread Starter tslbozeman

    (@tslbozeman)

    That’s beyond my skill level. I’m a designer not a developer. I’m going back to the host for now and will check in a bit later. (I’m also traveling today, so it might be tomorrow.) Thanks for your help so far.

Viewing 6 replies - 1 through 6 (of 6 total)
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