HTTP ERROR 500

  • Resolved Cgdyczynski

    (@cgdyczynski)


    5 years, 7 months ago

    Hello,
    I recently selected to update my site and now it has been down for a couple hours with the ‘HTTP ERROR 500’ displayed everytime I refresh the page. I cannot access the dashboard.

    I’ve attempted what another forum suggested – changing the plugins folder via FTP to plugins.hold and tried to login again but still have the same error.

    Can anyone please help me get my site up and running again?

    Thank you,
    Caroline

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Seems you already disabled all of your plugins. Let’s open your FTP and find the .htaccess and rename it e.g: .htaccess_old and reload your site from an incognito window. If this method works for you then login to your dashboard and go to permalinks and save it and it will generate a new .htaccess

    Edited: You’ll find .htaccess on the same folder where WordPress system folders & files lives. (wp-admin, wp-content, wp-includes)

    Thread Starter Cgdyczynski

    (@cgdyczynski)

    Hi Shihab,

    Thanks for your reply – I have made the change in the FTP however it has not resolved the problem.

    Do you have any other suggestions?
    Please let me know!
    Caroline

    You’ll need to find the error log file (usually in /public_html/ folder, if not there and can’t find it, ask your hosting support) and see what’s causing that Error 500. Such events should be logged thoroughly.

    Thread Starter Cgdyczynski

    (@cgdyczynski)

    Thanks – my hosting provider was able to restore to an older version of my website and it is up and running again.

    nctm

    (@noidcustommobile)

    Getting the same error

    nctm

    (@noidcustommobile)

    is anyone going to answer?

Viewing 6 replies - 1 through 6 (of 6 total)
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