HTTP ERROR 500

  • Resolved mineralista

    (@mineralista)


    1 year, 11 months ago

    Hi,

    First of all, thank you so much for your plugin. I′d like to ask about a problem I′ve with it. When I use it I get “HTTP ERROR 500”, the page doesn′t work. I uninstalled and re-installed the plugin, but the problem is still here. I don′t know if it′s related but last week your plugin worked perfectly, and 3 days ago I moved my website to new host and I installed WP Rocket. Could you help me with this problem? Thanks in advance.

    Best regards

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter mineralista

    (@mineralista)

    Could it be because Cloudflare detect te ip useb by your plugin as a bot? Maybe Cloudflare is blocking, ?could it be?

    Plugin Author Atlas_Gondal

    (@atlas_gondal)

    @mineralista doesn’t seems like cloudflare would be blocking based on the error code. This could be result of conflict with some other plugin which also seems less likely because you mentioned, it was working fine.

    Please try following:

    • disable all plugins and try exporting urls
    • verify that entire site is working, nothing was broken during migration, especially permalinks

    If you still face the issue, please share the wordpress and plugin version, I will further guide you in the troubleshooting process.

    Thanks

    Thread Starter mineralista

    (@mineralista)

    @atlas_gondal thank you for your help. I verified entire site is working and I disabled all plugins and tried exporting urls. I still get “HTTP ERROR 500” but I realized something unusual.

    If I refresh the plugin page (/tools.php?page=extract-media-urls-settings) for 5 to 6 times, it works. Now the plugin works like that, first 4 to 5 times I refresh I get “HTTP ERROR 500”, but the next time I succeed. Do you have idea why it happens?

    Thanks

    Plugin Author Atlas_Gondal

    (@atlas_gondal)

    @mineralista that’s very strange and it’s hard to say anything without knowing further details. Can you please share error log here? You can follow this guide.

    Thread Starter mineralista

    (@mineralista)

    @atlas_gondal I just wrote you in whatsapp with details. If you need more info, just ask. Thank you.

    Thread Starter mineralista

    (@mineralista)

    @atlas_gondal Thank you so much for you support. It this can help other people: the problem vas the value of memory limit of my server, I had 256 MB, and I had a lot of content, so I incresed it to 512 MB, and it′s solved. Thanks again ??

    Plugin Author Atlas_Gondal

    (@atlas_gondal)

    Glad to hear that and you are very welcome. If you ever ran into any issue then please don’t hesitate to open a support ticket.

    Have a great day!

Viewing 7 replies - 1 through 7 (of 7 total)
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