Http error 500

  • I keep getting an http error 500 screen on my website. A typical flow of errors is I’ll try to sign in and I get

    “an error has occurred while trying to authenticate, please try again.”

    If I click on another part of the page and then try to log in again I get in but get the following screen:

    “this page isn’t working at the moment, lingregory.com can’t handle this request HTTP error 500”

    I refresh the page a couple of times and I get to the dashboard. I then get the http error 500 page as I move from area to area but then it works on refresh.

    I am also getting a json error which has only been occurring since the http error 500 started. As well as this when I am not signed into WP I am getting the http error 500 just browsing my site but these errors are intermittent which is very frustrating.

    I have deactivated plugins, cleared browser cache, increased php, permalinks, website address, used a different theme and my hosts checked the htaccess file and are currently looking at this as a ticket…but it is a slow process. They managed to reproduce the errors at their end so it isn’t browser or cache.

    Does anyone have any advice re this type of issue – please note I’m not a technically minded person ?? Any help would be much appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Moderator Steven Stern (sterndata)

    (@sterndata)

    Volunteer Forum Moderator

    Please enable debugging… Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

    Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

    You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    If you cannot access wp-admin, there are other ways to deactivate plugins:? https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

    Thread Starter lingcreative

    (@lingcreative)

    Hi Steven, thank you for getting back to me. I have done the debug and at the same time my hosts came back with a similar find to me :

    Looking at the error, there is a memory allocation issues always triggered by the same file, see below:

    [21-Jul-2023 14:41:44 UTC] PHP Fatal error:? Allowed memory size of 33554432 bytes exhausted (tried to allocate?2242368?bytes) in /home/bowenthe/lingregory.com/wp-content/wflogs/rules.php on line 4598

    So it appears to be a Wordfence issue rather than a WP installation issue so I’ll go to that forum. Thank you for your help on this – now I know about debug logs it will help in future! ??

Viewing 2 replies - 1 through 2 (of 2 total)
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