HTTP ERROR 500

  • Resolved cpaige16

    (@cpaige16)


    9 months, 4 weeks ago

    To address trouble with email sending on my Divi Platform WordPress website – I added Easy WP SMTP by SendLayer – WordPress SMTP and Email Log Plugin as suggested Elegant Themes as I use the Divi framework and connected with sendgrid.com. After I added the API key my website crashed and I know have a Critical Error and HTTP ERROR 500.
    We have deleted the plugin through the back end and the website will still not work. Please let me know if you have any suggestions.

    Thank you!!

    The page I need help with: [log in to see the link]

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  • Hi @cpaige16,

    Thanks for reaching out and I’m sorry about the trouble.

    The HTTP 500 error indicates that your server encountered an unexpected condition that prevented it from fulfilling the request.

    If you have deleted the Easy WP SMTP plugin and this error is still present, it’s possible that whatever caused it initially is still in effect.

    You can check this helpful guide from WPBeginner on how to troubleshoot this error: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/.

    Or you can reach out to your hosting provider to see if they can troubleshoot this for you and identify the cause.

    I hope this helps.

    Thanks ??

Viewing 1 replies (of 1 total)
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