HTTP ERROR 500

I’m having the same issue over the past few days. Almost all my sites that run NextGen return a 500 server error even with the latest version. Removing the plugin is the only fix. I hope someone finds a fix for this ASAP

@giraffeweb – Perhaps there is something relevant in the server/site error logs that might point to what may be causing this issue? Unfortunately there may not be a lot we can offer if this is an environment configuration issue although perhaps the support services of your web host might be able to look into this for you.

Thanks!

– Cais.

I was trying to reply to you brandibush77 but I cannot see your question here, yet I got an e-mail with the below – the only way you can get back in is to ftp into the website, navigate to wp-content/plugins and drag the nextgen-gallery plugin up to the top so it goes in the directory above (if you want to keep it) or just delete it:
brandibush77 wrote:

Please help! I am an admin on a website that does not belong to me…it belongs to my boss. I installed the NextGen plugin to do some photo galleries for her and was immediately locked out with the HTTP 500 error. Since I can’t get past that error page to log into my admin account, I can’t uninstall NextGen, which I’m seeing is the only way to fix this. How can I bypass the error page and get back into my account so I can uninstall this and keep working? I am on hold til I figure this out and my boss is not happy. TIA

Below is one of the errors I get in my error log. I am not sure of the entire error as the line is truncated because it is too long I guess.
So, based on the below, anyone have an idea what I can ask my webhost could be the problem? I will check a few other my clients who are on GoDaddy and Dreamhost who are not having this problem and see if there is anything i there error logs.

[06-Mar-2017 11:05:47 UTC] WordPress database error Deadlock found when trying to get lock; try restarting transaction for query UPDATE wp_options SET option_value = ‘1488800147’ WHERE option_name = ‘_transient_timeout_2__974818834’ made by A_MVC_Router->cache_lookups, C_Photocrati_Transient_Manager::update, C_Photocrati_Transient_Manager->set, set_transient, update_option

@giraffeweb – Although that error can occur from time to time it is intermittent and would not be causing anything in the immediate sense.

– Cais.

So, I turned on wp_debug and figured out I am have a memory error. I logged into whm and Tweak Settings->PHP and increased “cPanel PHP max POST size”. I rebooted the server and now I can login at wp-admin. I still would like to know why NextGen is now eating up all the memory on my sites now when it didn’t used to.

@giraffeweb – There is no way to tell from front facing view what might be happening on your site. There could also be something else that has changed which is triggering this problem.

Thanks!

– Cais.