• Resolved pierremarqua

    (@pierremarqua)


    Hi there support
    I have been trouble shooting this since the early hours of this morning.

    getting two errors in the error logs
    [18-Jul-2016 07:42:59 Africa/Johannesburg] PHP Warning: require(/home/kiasalec/public_html/prioritymotors/wp-includes/load.php): failed to open stream: No such file or directory in /home/kiasalec/public_html/prioritymotors/wp-settings.php on line 21

    and

    [17-Aug-2016 09:30:46 UTC] PHP Fatal error: Call to undefined function get_current_id() in /home/kiasalec/public_html/prioritymotors/wp-content/themes/automotive/automotive/header.php on line 3

Viewing 2 replies - 1 through 2 (of 2 total)
  • Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Thread Starter pierremarqua

    (@pierremarqua)

    Hey Support.
    Thank you so much for your detailed help.
    This was a good lesson for me.
    In the end i discovered that the theme corrupted during an update, so after exhausting every single possiblity, i downloaded the latest version of the them and re-installed them via FTP.

    and problem solved.

    Just want to say thanks again for the work you guys do.
    It’s really appreciated

    we can close this ticket now
    ??

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘HTTP Error 500’ is closed to new replies.