http error 500

  • Resolved cierracharlesalbertinc

    (@cierracharlesalbertinc)


    7 years, 1 month ago

    Every time I try to update plugins I get an error that basically says the site can’t be accessed. Usually, when it’s done it lets me back in and I can access the admin area.

    This time I could not. I am getting an http error 500 and cannot access my admin area to diagnose the problem and try to fix it. I can’t even access my plugins to deactivate those which I believe are posing the problem. I can’t post any blog posts or make any edits.

    What can be done without access to this area ( Other parts of the site do work, so a reader can come to the blog from an external link etc and read a post)?

    I was trying to avoid going the htaccessfile route since I’ve been reading, if done incorrectly you can mess some things up.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @cierracharlesalbertinc.

    Thank you for contacting us and sorry to read that you’re having that issue with your website.

    Since your hosting provider seems to be GoDaddy, you can use your login credentials to access your account then navigate to built-in File Manager and simply rename the folder containing plugins located in /wp-content/plugins/ to something else like /plugins-broken/ for instance.

    That should restore your access to the Dashboard (and will disable ALL plugins).

    You should also contact your GoDaddy hosting support and ask them to look into error.log and tell you what exactly caused Error 500. It will be recorded there.

    Kind regards.

    Thread Starter cierracharlesalbertinc

    (@cierracharlesalbertinc)

    Thank you so much! All I needed to do was go to the back end of my GoDaddy account and update the plugins!

    I’m back in my admin area.

    Hi @cierracharlesalbertinc,

    I’m glad to hear it’s working again.

    Would you please take some time out from your busy day to leave us a quick review?
    We’d really appreciate it ??

Viewing 3 replies - 1 through 3 (of 3 total)
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