Http error 500 because of W3 total cache

  • mp

    (@minpavillon)


    8 years, 9 months ago

    Hi,
    When trying to log into my dashboard I get a message that the site does not work because of a http error 500. I tried to rename the plugin folder in wp-content and then got a message that the problem was due to a file related to W3 total cache (advanced-cache.php) – wp debug is true.

    Via filezilla I deleted all folders and files related to W3 TC and changed .htacess and wp-config as I read I should. Nothing works, I am still locked out!

    Does anyone have an advice how to get into the backend of the site? Please if you have describe exactly what to do or send a link . I am a beginner!

    https://www.ads-software.com/plugins/w3-total-cache/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mp

    (@minpavillon)

    Just found out, thanks to great help from Anne from Vaultpress, that it was revolution slider that caused the problem!

    So what was the fix as I have the same issue – Except I can get to dashboard – but get the http error 500 if I click on anything else in the dashboard itself.

    thanks

    Marty

    Thread Starter mp

    (@minpavillon)

    Hi Marty, the fix was to deactivate the revolution slider plugin from ftp (rename the plugin) and then, when I was able to get into the dashboard, delete the revolution slider. It actually had nothing to do with W3 although that was the message connected to the http error 500. Good luck!

    Maybe in your case it is not the revolution slider but another plugin?

    Thanks for that ,

    Yep – got it back by following another post – FTP into the server and rename the W3 plugin – Now I have everything back again !

    Thanks for your reply though!

Viewing 4 replies - 1 through 4 (of 4 total)
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